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Self-Help Portal

On this page you will find information to help you with many of your technology-related questions.

1. Wireless
2. Instructional Resources
3. Computer Optimizations
4. Free Software
5. Log In Information
6. Microsoft Office Help
7. Outlook Questions?
8. Printer Problems?
9. Virus & Spyware Help
10. Telephone/Cellphone

1. Wireless

   • Connecting iPhone/iTouch
   • Connecting with WindowsXP
   • Connecting with Windows Vista
   • Connecting with Windows 7
   • Connecting with Mac
   • MountieWireless
   • Wireless Home Page
   • Wireless FAQs

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2. Instructional Resources

   • Backing up your data with CDburnerXP
   • Desire2Learn Resources for Students
   • Foreign Language Keyboard Layouts
   • Get Satisfaction offers "Real conversations with company employees and other customers who will answer your questions about the products and services you use." Uses Windows Live credentials.
   • Mathematica
   • Optical Test Scanning
   • Using Video Camera in the Classroom or on your Desktop with Wimba
   • Policies & Procedures

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3. Computer Optimizations

   • Configure power management
   • Change my monitor resolution (make text bigger)
   • Organize and cleanup my desktop icons
   • Optimize my computer's performance
   • Organize files and folders

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4. Free Software

   • DreamSpark - gives students Microsoft professional-level developer and designer tools
   • Open Office

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5. Log In Information

   • Employee Active Directory - Password Expired
   • Employee Active Directory - Forgotten Password
   • Faculty/Staff - User Information
   • Resetting your WebAdvisor Password
   • Student - My Accounts - Retrieve username & password

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6. Microsoft Office Help

   Microsoft Office 2010 at Discount Price for US Students

   • Getting Started with Office 2010

   Word 2010

   • Used an earlier version of Word? Take the Word 2010 training
   • Never used Word before? Learn basic tasks in Word 2010

   Excel 2010

   • Used an earlier version of Excel? Take the Excel 2010 training
   • Never used Excel before? Learn basic tasks in Excel 2010

   Access 2010

   • Used an earlier version of Access? Take the Access 2010 training
   • Never used Access before? Learn basic tasks in Access 2010

   PowerPoint 2010

   • Used an earlier version of PowerPoint? Take the PowerPoint 2010 training
   • Never used PowerPoint before? Learn basic tasks in PowerPoint 2010

   Microsoft Office 2007

   • Basics of Office 07 vs 03
   • Get up to speed
   • Keyboard Shortcuts!
   • How Office 2007 keeps you safer
   • Office 2007 Help and Resources from Microsoft
   • Other MS Tutorials

   Word 2007

   • Get up to speed
   • Create your first document
   • Save time with templates
   • Bullets, numbers and lists
   • Making documents look great
   • Edit text and revise your document
   • Dealing with slowness in the Review Tab

   Excel 2007

   • Get up to speed
   • Create a chart
   • Create your first workbook
   • Entering formulas
   • PivotTable reports

   Access 2007

   • Get up to speed

   PowerPoint 2007

   • PowerPoint Basics
   • Get up to speed
   • Create your first presentation
   • Adding sound effects
   • Get visual with SmartArt graphics

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7. Outlook Questions?

   Outlook 2010

   • Used an earlier version of Outlook? Take the Outlook 2010 training
   • Never used Outlook before? Learn basic tasks in Outlook 2010

   Outlook 2007

   • Get up to speed
   • What is archiving anyway?
   • Get out of your Inbox!
   • How to create a signature
   • Stop email from being junked
   • Recall an Unread Email (Internal Employee Mail Only)

   Manage your mailbox

   • Find its size and trim it down
   • How is your mail stored?
   • Using personal folders

   Calendars

   • Calendar basics
   • How to share a calendar
   • Shared Calendars

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8. Printer Problems?

   Mobile Printing (On Campus Only)

   Dell

   • 926 All-in-one
   • Dell V105
   • Dell 2330dn
   • Dell 2130
   • Dell 1720
   • Dell 1815dn

   HP

   • Deskjet D4160
   • Laserjet P1006
   • Deskjet F4480
   • Deskjet 6940

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9. Virus & Spyware Help

   • Virus Help

   Download Software

   McAfee
   Spybot
   Microsoft Defender
   Mozilla Firefox

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10. Telephone/Cellphone

    • Telephone Users Guide
    • Help with voice mail
    • BlackBerry Storm Tutorial
    • Ericsson/Aastra IP Telephones Instructions

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Student - My Accounts

Students! Visit MyAccount for your Campus Services login information for access to Email, Blackboard, WebAdvisor, My.mansfield, eTime and wireless campus services.

Employee Active Directory
Password Change

Employees! Time to change your Active Directory password?  Click here to proceed.

Employee Active Directory
Password Self-Help

Employees! Forgot your password for:

• Exchange (Outlook/Outlook Web Access)
• My Mansfield
• PASSHE Employee Self Service
• eTimeKeeper

Click here to reset your password.

Lastest HELPline Topics

• TechConnect
• Campus Technologies News Archives
• FAQs (Frequently Asked Questions)
• Policies and Procedures
• Self-Help Portal
• Setting up Voice Mail

Administration

Alan Johnson, Associate Director
(570) 662-4835

Suzanne Murphy, Webmaster & Applications Development Coordinator
(570) 662-4832

Wendi Route, MGMT Technician
(570) 662-4830

Contact Us

• CT Directory
• CT Hours of Operation
• Contact Us Form

Help Line
(570) 662 - 4357

Student TechConnect Carry-In Center
(570) 513 - 5806