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LIST 1105

This is an archive of the Common Course Outlines prior to fall 2011. The current Common Course Outlines can be found at
Credit Hours 3
Course Title Public Services In Libraries
Prerequisite(s) LIST 1101
Corequisite(s) None Specified
Catalog Description
This course introduces students to public services for paraprofessionals in libraries and information centers.  Components include reference, information, and access services, and the related public service skills necessary to succeed in today’s changing library environment.    

Expected Educational Results
As a result of completing this course, the student will be able to:

A. Discuss the philosophy of public services in libraries and information centers.  
B. Understand the criteria for evaluating print and electronic sources.  
C. Conduct a reference or information interview; decide when to refer a question to a librarian.
D. Conduct a search using basic search strategies.    
E. Help library users choose among fundamental services: the library catalog, electronic databases (GALILEO), the World Wide Web.
F. Demonstrate the basics of searching using these fundamental services.
G. Understand the elements of standard classification numbers, periodical citations, and URLs.
H. Demonstrate a thorough understanding of circulation systems.
I. Demonstrate the use of effective interpersonal skills in interactions with library users and staff.
J. Help others use library equipment.  
K. Assist librarians in planning schedules and supervising others.  
L. Maintain library stacks.  
M. Contribute to the design and creation of library exhibits and displays.
N. Understand basic issues relating to library safety and security.

General Education Outcomes
I.    Students will develop skills in public services and an understanding of their role in libraries
and information centers in the following ways:

A. Through active learning in class discussions, small-group activities, and individual assignments.  
B. Through structured-learning activities using various resources, including databases, books, periodicals, and the Internet.

C. Through structured-learning activities demonstrating successful interactions between public service paraprofessionals and library users.
D. Through group projects.
E. Through comprehension of textbook materials.

II.   Students will demonstrate effective critical thinking and problem-solving skills in the
following ways:

A. By learning to identify the criteria for evaluating specific sources.  
B. By learning to identify the components of the reference interview.
C. By learning to select the strategies for successful searches.
D. By relating circulation service transactions to the larger process of providing access to resources.  
E. By developing problem resolution skills, particularly in human relations.  
F. By learning to communicate about fundamental sources to library users.
G. By learning to identify issues relating to library safety and security.  

III.  Students will develop lifelong learning skills in a supportive library classroom environment
and in the library

A.    By learning about information resources and how to find them and use them.
B. By learning about ways to organize, access, manage, and promote resources.
C. By learning about ways to provide information to others.
D. By learning about ways to interact with others.
E. By learning to use libraries and information centers to enhance personal growth.

Course Content
Course content will include the following:  
A.    Historical review and philosophy of public services in libraries and information centers
B. Online public access catalogs (OPACS); their history and use; basic and advanced search  
C. Basic reference sources, including almanacs, dictionaries, encyclopedias, and statistical
sources; selection tools and strategies  
D. Electronic resources (including GALILEO databases)
F.    Bibliographic information and its role in research and in interlibrary loan
G. General collections; popular books; special collections; and media collections, among    
H. Providing service to diverse populations
I. Communication skills
J. Displays and exhibits
K. Understanding circulation systems and terminology; circulation functions; circulation
L. Library stack maintenance
M. Library management for paraprofessionals
N. Security and safety issues in the library

Assessment of Outcome Objectives
I.  Projects will include the following:

A.    (30% of grade)   Active participation in class discussions, activities, and
B.    (10 %)   Essay  
C.    (20 %)   Quizzes
D.    (20 %)   Group library project
E.    (20 %) Final examination

II.   Departmental Assessment

A. Every two years a department committee appointed by the Library (LIST) Program committee will select a representative sample of the public services in libraries and information centers class course materials.

B. The selected course materials will be evaluated according to the criteria set forth in the Expected Education Results section of the common course outline.

C.   In addition LIST will be reviewed under the Board of Regents every seven years.  


The Library Program Committee will use the information gathered from the departmental assessments to revise the course outline and course syllabus as needed.  

Last Revised: Aug. 08, 2011
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