Welcome to Default Prevention!
By Email - email@example.com
By Phone - 678-891-3535
By Fax - 678-891-3524
Carole Jones, Default Prevention Coordinator – firstname.lastname@example.org
Default Resolution Group
For questions related to individual loan status and repayment of loans in default and owed to the Department of Education using the following contact information:
Web site: https://www.myeddebt.com/borrower
Office Hours: 8:00am – 10:00pm (ET) Monday through Friday.
8:00am – 7:00pm (ET) Saturday
Office of the Ombudsman (Federal Student Aid)
The Ombudsman Office is a final resource after individuals look for help through other customer service avenues. Before contacting the Ombudsman, borrowers concerned about student loans should contact their loan holder. Current students should contact their financial aid office first.
When contacting the Ombudsman Office, be ready to :
· Identify the problem and the reason behind it
· Define expectations
· Describe actions already taken to resolve the problem
· Supply Documentation to support your position
The easiest way to contact the Ombudsman is to file an on-line assistance request thru www.ombudsman.ed.gov. Other contact options are:
Office of the ombudsman
US Department of Education
Fourth Floor(UCP-3/MS 5144)
830 First Street NE
Washington, DC 20202-5144