Category: Search FAQ:
Category
ServiceDesk
Date Updated
2007-09-13 19:48:37

Question
I think my computer has a virus. How do I fix it?
Answer
If your computer has virus protection software, try that first. Some new viruses may not be covered, particularly if you don't have the current version of your virus protection software. If your hardware is under warranty, try your manufacturer or the store where you bought your computer. Until you are sure you have eliminated the virus (or that you don't have one), you should not use your computer for anything--otherwise, you may further damage your files.

Hint: Never use a computer that doesn't have good virus protection software, and be very careful using files from other users or downloads from the Internet.