University of Florida

Computing Help Desk

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Business Hours

Regular Business Hours

Phone (352-392-HELP)Live ChatWalk-in HUB
Mon - ThursAvailable 24 hours a day, 7 days a week10:30pm-7:30am7:30am-10:00pm
FridayAvailable 24 hours a day, 7 days a week7:00am-7:30am7:30am-5:00pm
SaturdayAvailable 24 hours a day, 7 days a weekUnavailable12:00pm-6:00pm
SundayAvailable 24 hours a day, 7 days a week10:30pm-7:30am12:00pm-6:00pm

Special Notice

UF Gainesville Campus Hurricane Closures Sept. 8th through 13th

Due to Hurricane Irma, the University of Florida’s main campus in Gainesville will be closed on Friday, Sept. 8, through Tuesday, Sept. 12. UF is currently scheduled to reopen for employees Wednesday, Sept. 13. Students will report back for classes on Thursday, Sept. 14th. The official site for university hurricane information is the UF home page.

As always, students and employees in need of immediate assistance should dial 911. Students may also contact U Matter We Care at umatter@ufl.edu or by calling (352) 294-CARE (2273). Employees may call the Employee Assistance Program at (352) 392-5787.

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Holidays

Martin Luther King Jr. Day 2017

The Help Desk will be closed on Monday, January 16th, 2016 for the MLK Holiday.

We will reopen on Tuesday, January 17th for our regular business hours.

Have a safe and enjoyable holiday weekend!

Independence Day 2017

The UF Computing Help Desk will be available by phone and email on Tuesday, July 4, 2017 for Independence Day. There is no walk-in service as the HUB building is closed for the holiday starting Monday, July 3rd at 10 PM.

We will reopen on Wednesday, July 5th, for our regular business hours.

Labor Day 2017

The UF Computing Help Desk will be available by phone and email on Monday, September 4th, 2017, for the Labor Day Holiday. There is no walk-in service as the HUB building is closed for the holiday starting Sunday, September 3rd at 6PM.

We will reopen on Tuesday, September 5th, for our regular business hours.

Veteran’s Day 2016

The Help Desk will be closed on Friday, November 11th, 2016, for the Veterans Day Holiday and Saturday, November 12th for football game.

We suggest that you reach us via an email to helpdesk@ufl.edu or create a ticket at https://my.it.ufl.edu

We will reopen on Monday, November 14th, 2016, for our regular business hours.

Have a safe and enjoyable holiday!

Thanksgiving 2017

Due to the Thanksgiving Holiday, the UF Computing Help Desk will close walk-up counters at 5 p.m. on Wednesday, November 22nd.

The UF Computing Help Desk (and the HUB Building) will be closed on Thursday, November 23th through Saturday, November 25th.

We suggest that you reach us via an email to helpdesk@ufl.edu or create a ticket at https://my.it.ufl.edu

Regular phone services will resume on Saturday, November 25th and walk-in service will resume Sunday, November 26th.

Have a safe and enjoyable holiday weekend!

Homecoming 2017

The UF Computing Help Desk will be available by phone and email on Friday, October 6th, 2017 and Saturday, October 7th, 2017 for Homecoming. There is no walk-in service as the HUB is closed for the holiday.

We will reopen on Sunday, October 8th, 2017, for our regular business hours.

Have a safe and enjoyable weekend!

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School Breaks

Spring Break 2017
Dates Phone (352-392-HELP) Email Walk-in HUB
Saturday, March 4th 24 hours a day, 7 days a week 24 hours a day, 7 days a week Closed
Sunday, March 5th 24 hours a day, 7 days a week 24 hours a day, 7 days a week Closed
Monday, March 6th - Friday, March 10th 24 hours a day, 7 days a week 24 hours a day, 7 days a week 8:00am-5:00pm
Saturday, March 11th 24 hours a day, 7 days a week 24 hours a day, 7 days a week Closed
Sunday, March 12th 24 hours a day, 7 days a week 24 hours a day, 7 days a week Closed

Regular Business Hours will resume on Monday, March 13th.
During our operating hours we will be providing
Phone, e-mail, and limited walk-in support.

Summer Break 2017
Dates Phone (352-392-HELP) Walk-in HUB
Saturday, June 17 24 hours a day, 7 days a week Closed
Sunday, June 18 24 hours a day, 7 days a week Closed
Monday, June 19- Friday, June 23 24 hours a day, 7 days a week 8:00am-5:00pm
Saturday, June 24 24 hours a day, 7 days a week Closed
Sunday, June 25 24 hours a day, 7 days a week Closed

Regular Business Hours will resume on Monday, June 27th, 2016.
During our operating hours we will be providing
Phone, e-mail, and limited walk-in support.

Winter Break 2017


Dates

Phone (352-392-HELP) and Email

Walk-in HUB

Saturday, December 16 - Sunday, December 17

24 Hour Support

Closed

Monday, December 18 - Friday, December 22

24 Hour Support

8:00 AM - 5:00 PM

Saturday, December 23 - Sunday, December 24

24 Hour Support

Closed

Monday, December 25 (Christmas Day)

Closed

Closed

Tuesday, December 26 - Friday, December 29

8:00 AM - 5:00 PM

Closed

Saturday, December 30 - Monday, January 1

Closed

Closed

Tuesday, January 2 - Friday, January 5

24 Hour Support

8:00 AM - 5:00 PM

Saturday, January 6 - Sunday, January 7

24 Hour Support

Closed

Regular business hours will resume Monday, January 8th, 2018.

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