University of Florida

Computing Help Desk

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Services Available


Account Services

Front-line and account management staff provide account-related services: GatorLink, Faculty and Graduate Individual CNS, GatorLink campus representative support and training, print refunds, special account requests. Front-line account specialists record client issues and complete a basic checklist for frequent topics before routing the client to technical or staff consultants.


Technical Consulting

Our technical consultants provide assistance with connectivity (wireless, VPN) email software configuration, browser, and GatorLink authentication issues. Unresolved issues can be escalated to the appropriate UFIT group, local college IT group, or third-party device repair service as needed.


Software Services

The UF Computing Help Desk software services provide 60-80% savings in student licenses for special software to Faculty, Staff and Students. Clients must come into our offices, located at HUB 132 to purchase this media. Please have our Gator1 ID or Driver’s license with you for proof of identity.


Administrative Support

Full-time staff consultants provide assistance with myUFL and other administrative application issues, including maintenance of the UF Directory. They record and troubleshoot client issues and escalate unresolved issues to the specific core administrative offices/staff.


Application Support Center

The UF Computing Help Desk Application Support Center provides desktop computer applications support for faculty, staff and students.Application Support staff also assist graduate students with formatting and submitting their theses and dissertations. See the Application Support section for more information.


Learning Support Services

Full-time staff LSS consultants provide consulting and training support to instructors using eLearning, Respondus, Turnitin and Qualtrics. See the e-Learning Support Services web site for more information.


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