The Ombuds Office is available to faculty members, graduate students, postdocs, undergraduate students and staff who:
- have a problem or concern relating to the University and need guidance in resolving the issue;
- need information about policies or procedures at Clemson;
- think that the University has made an error in a particular case;
- feel like a victim of harassment or discrimination;
- are unsure about which University policies, procedures or regulations apply to certain situations;
- have a problem that cannot be resolved by following regular University procedures;
- believe that he/she has been unfairly or inequitably treated;
- have a problem that requires someone to help negotiate a solution or facilitate communication between parties;
- believe that a University policy, procedure or regulation has been applied unfairly or erroneously.
The Ombuds Office provides a confidential, informal, neutral, fair and impartial place for faculty members, graduate students, postdocs, undergraduate students and staff to discuss their concerns. Ombuds can assist with:
- addressing problems and concerns, identifying and evaluating options to reach resolutions;
- providing available resources within the University that might be of assistance;
- serving as a neutral party in conflict resolution;
- opening lines of communication through shuttle diplomacy;
- recommending changes in University policies and procedures when appropriate.