GENERAL READING BOOKS, SOFTWARE, AUDIO, VIDEO and SMALL ELECTRONICS
ALL OTHER MERCHANDISE
Returns and Exchange Process by Mail
Textbook returns must be postmarked during the first week of classes. Your return or exchange should include a completed Return/Exchange Form and proof of schedule change, if applicable. The Return/Exchange Form is included as part of your original shipment. If you do not have the Return/Exchange Form, submit the following information with your return/exchange:
Send returns/exchanges to the store. Send returns/exchanges via prepaid shipping. The bookstore will not accept returns/exchanges via COD. We are not responsible for lost return/exchange packages. Therefore, we highly recommend that you insure any mailed returns/exchanges. The credit for your return will be applied to the form of payment used to make the purchase. Allow up to two credit card billing cycles for the credit to appear on your statement.
Returns and Exchanges in your Campus Bookstore
We will gladly accept returns/exchanges for online textbook purchases at the bookstore. Make sure you have your customer invoice/receipt when returning or exchanging your textbooks. Returns and exchanges made in your on-campus bookstore must adhere to the same timeframes as returns or exchanges process
Fair Pricing Policy
Barnes & Noble College Booksellers comply with local weights and measures requirements. If the price on your receipt is above the advertised or posted price, please alert a bookseller and we will gladly refund the difference.
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