Creative Services offers three ways to brand your site and bring it into the University's Web content management system, Cascade Server. In addition to the above responsibilities, we also commit to the following levels of support based on these packages.
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Creative Services

Our Services

Creative Services offers several levels of support to campus Web content managers as part of its mission to give visitors to Clemson University websites an accurate and positive representation of students, alumni, faculty and staff.

Campuswide Services

For all Clemson University sites, Creative Services agrees to:

  1. Work with CCIT to resolve any server issues
  2. Evaluate existing sites to determine eligibility for Cascade Server, the University’s Web content management system
  3. Provide internal assets such as templates and common scripts
  4. Assist with Section 508 accessibility compliance
  5. Provide a catalog of Web-ready Clemson University images
  6. Monitor for any online misuse of Clemson University logos and trademarks, as set in policy by the Board of Trustees.

Cascade Server Services

OPTION 1

Creative Services works with the client to organize website content and structure. Creative Services will build and maintain the client's site in this option, making updates — in predetermined timeframes — when the client requests.

OPTION 2

Client can request to work with Creative Services to organize their site's content structure. The client will then build and maintain the site. Creative Services will provide support with Cascade "how-to" issues, but not in-depth support for Web development "how-tos."

OPTION 3

Creative Services works with the client and client's RUO to organize content and structure. Creative Services will then build the site and turn it over to the client's RUO, who will maintain and support the client's website.

For sites built and maintained by Creative Services, we agree to:

  1. Organize and build the site based upon an approved site map
  2. Make updates to the site — in predetermined timeframes — at the client's request.

For sites built and maintained in Cascade by the client, Creative Services agrees to:

  1. Provide Cascade Server training
  2. Resolve issues with Web Services-provided assets such as templates, css and scripts
  3. Resolve issues regarding Cascade Server
  4. Ensure news articles and events are available for page feeds
  5. Create user accounts and groups for Cascade Server (limited numbers might apply, depending on the site's size)
  6. Provide, upon request and approval, assets that have been developed for sites built by our Web services staff.

For sites built by Creative Services, but maintained by the client and the client's RUO, we agree to:

  1. Provide Cascade Server training if desired
  2. Resolve issues with Creative Services-provided assets such as templates, css and scripts
  3. Resolve issues regarding Cascade Server
  4. Ensure news articles and events are available for page feeds
  5. Work with Top-Level RUO's to ensure understanding of how to manage assets and work with contributors and publishers
  6. Create user accounts and groups for Cascade Server (limited numbers might apply, depending on the site's size)
  7. Develop scripts, ssi, etc. upon request from client and approval from our Web services staff.

Note: Creative Services is not responsible for troubleshooting issues that arise from unapproved editing of provided assets, providing individual Cascade training at the contributor level after the appropriate managers have been trained, or developing and/or supporting special projects within Cascade unless approved by Creative Services. Clients interested in Cascade training should contact Terri Vaughan at 864-986-0608. Cascade training for PSA can be found on the PSA Cascade website or by contacting the PSA Web team at PSA_WEB-L@CLEMSON.EDU

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