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Print Smart

Mail Smart FAQ

Is it a letter or a flat?

In order for a piece of mail to qualify as a letter, it must be no more than 6 1/8 inches in height and no more than 11 inches in length. In addition, it may not be more than 0.25 inches thick. Newsletters or other mail pieces that are folded in order to meet these restrictions require an end tab to secure them. It is best to make mailings meet these requirements as it will reduce both your costs in mail preparation and postage.

Should this mailing be done with the inkjet label or the machine label, or does it require special handling?

We generally recommend that all mailings with fewer than 2,500 pieces be machine labeled, as this is more cost effective. Jobs of larger quantities are generally done with the inkjet labeler. We also recommend that mail pieces with any sort of slick surface be machine labeled. These are only recommendations; we can complete your job in either manner to meet your requirements. Also note that we can manually or machine label pieces that are pressure sensitive for an extra charge. For all our charges, please contact us.

What other services are available and are any required?

If we are labeling and handling your mail piece, the following services are already included: ­ sort, bundle, bag, tray, sleeve, prepare paperwork and deliver to the post office. Mail pieces such as newsletters that have been folded to meet letter-size requirements must be tabbed. Other mail pieces that can open up may also be tabbed if you wish. We can seal your envelopes or stamp permit information (for nonprofit mailings) on your mailing for an additional charge. Also, any of our services can be procured individually if that is all  you require.

How should my address file be formatted when I send it to you?

For machine labels:

Any file that is comma or tab delimited will work fine. We can complete all the necessary formatting needed to order your labels. A typical file would look like the following:

Bob Smith arrow 120 Main Street arrow Bldg 4, Suite 23 arrow Clemson, SC 29631 Paragraph mark
Jeff Johnson arrow 23 Oak Street arrow arrow Clemson, SC 29631 Paragraph mark

Each individual address must be from three to five lines in length. It is important to note that if you are ordering machine labels, you cannot put tabs (or commas) between the first and last name or between the city, state and zip.

If you want to send the file in its completed format, it should look like the following, with all blank fields within the address eliminated (as in address #2):

Bob Smith
120 Main Street
Bldg 4, Suite 23
Clemson, SC 29631

Jeff Johnson
23 Oak Street
Clemson, SC 29631

For inkjet labeling:

Any file that is comma or tab delimited will work (ASCII delimited or ASCII fixed length are typical formats). We will complete all the necessary formatting in order to process your job. All address files should look like the following (if tab delimited):

Bob Smith arrow 120 Main Street arrow Bldg 4, Suite 23 arrow Clemson, arrow SC arrow 29631 Paragraph mark
Jeff Johnson arrow 3 Oak Street arrow arrow Clemson, arrow SC arrow 29631 Paragraph mark

It does not matter in this case if there is a tab (or comma) between the first and last name, but it is best if there is a tab (or comma) between the city, state and zip.

Be sure to send your address file to us as soon as possible, preferably at least five days prior to when the mailing needs to be sent out.

What mail class should I use?

Most bulk mailings we process go standard or standard nonprofit to take advantage of the lower postal rates. If you are unsure of what mail class to use, please contact us in the Bulk Mail Center at 864-656-7720 and we will assist you in determining what mail class you need to use.

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