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University Facilities

Frequently Asked Questions

This page contains answers to common questions handled by our custodial staff.

Questions:

  1. Who do I contact to report a complaint?
  2. Who do I contact to report a compliment?
  3. Can I request my floors to be Stripped/Waxed or my carpets cleaned or any other services for my floors?

Q: #1. Who do I contact to report a complaint?

A: Each Custodial Supervisor has an email address that is checked daily. If you have a custodial related complaint or problem you can contact them at their email address. Remember to include your name, department, building and room number along with the complaint. Or fill out the form on this website or one of the customer surveys that is issued throughout each building.

Q: #2. Who do I contact to report a compliment?

A: If you would like to commend one of the custodians on a job well done you can email their supervisors at their email address. Remember to include your name, department, building and room number along with the compliment. Or fill out the form or complete one of the customer surveys that are issued throughout each building.

Q: #3. Can I request my floors to be done?

A: Requests for carpet cleaning and special floor service can be made by email or website request form on-line. They will be cleaned based on current funds available.

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