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FAQ

Paying Your Bill Questions

  • How will I receive my student bill?

    Your student bill will be available online approximately one month before the beginning of the term. To view and pay the bill you can login to iROAR, click on the "Student Financial Services" tab, then click on the "My Bill" button.

  • May I keep a credit balance for future charges?

    No, credit balances are automatically refunded to you.  You may however, use those funds to pay for future charges at your own discretion.

  • Who do I contact if I am a SC resident being charged as a non-resident?

    Residency decisions are made within the Financial Aid Office. Please visit the Financial Aid website for more information.

  • How is my balance satisfied if I am supposed to have a Graduate Assistantship?

    Graduate Assistantship fee reductions are processed between your department and the graduate school. If your fees do not reflect the reduction, contact your department. Otherwise, you will be expected to pay the amount shown on your bill.

  • I am a Graduate Student with my own insurance. Can I have the student insurance for Graduate Students waived?

    You may qualify for a student insurance waiver. Please visit the student insurance website if you would like to apply for the student insurance waiver.

  • Why am I being charged the Health fee if I have my own insurance or if I am covered under my parents insurance?

    The Health fee is not health insurance. The Health fee is a mandatory fee for all enrolled students that are enrolled in 6 or more credit hours on campus (3 or more during the Summer sessions). The health fee provides students with a staff of doctors and nurses with no charge per "office visit" at Redfern Health Center.

  • What is a part time student?

    A part-time undergraduate student (for fee payment purposes), is one who is enrolled in less than 12 regular semester credit hours during both Fall and Spring semesters.  A part-time graduate student for fee payment purposes, is one who is enrolled in less than 9 regular semester credit hours for both Fall and Spring semesters.  During the summer semester, part-time undergraduate and graduate students are enrolled in less than 6 credit hours.

  • What is an E-Check?

    We encourage students to use the e-check option instead of mailing a physical check.  An e-Check is an electronic direct debit to your checking account. Any checking account can be used provided it allows a direct draft and is drawn from an account with a US bank. We can only accept payments in US dollars. When making an e-Check payment, you must provide your routing number and account number. Please verify this information with your financial institution. There is no convenience fee associated with an e-Check. Verification of your bank account number and funds availability will occur through the ACH (Automated Clearing House) system.  The debit to your bank account will occur within 2 to 3 business days after the payment transaction is completed online. To avoid overdrafts, it is strongly recommended that there are sufficient funds available at the time of payment. Equity line accounts and investment accounts cannot be used for ACH debit transactions. Please verify account information with your financial institution if you are uncertain.

  • Where should I send my private scholarship check?

    These awards are also referred to as “Outside Scholarships” which are funded by various individuals, organizations, and companies. If you have received a check from a non-Clemson, donor-selected, or private scholarship please instruct them to send the scholarship check to our office. Please ask that they include your name, XID number, and mail to the following address:

    Clemson University
    Student Financial Services

    Attn: Outside Scholarships
    G-08 Sikes Hall Box 345307
    Clemson, SC 29634

    Please note that we will not post a private scholarship to your student bill until the check is received by our office.  

  • How can I print my statement on letterhead?

    Students and authorized users can print e-Statements via Touchnet. To view a statement you can login to iROAR, click on the "Student Financial Services" tab, and then click on the "My Bill" button. Chose e-Statements at the top of the page, and you will be able to choose which monthly statement you want to view from the dropdown box.

  • Why is my balance reflected in Touchnet different than the latest e-Statement?

    The online bill in Touchnet reflects the student’s current registration and billing information. e-Statements are generated on the 1st of every month. Any changes after the statement has generated for the current month, will not be reflected until the next month’s statement.

  • Who do I contact if my Financial Aid (loans, scholarships, grants) is not showing on my student bill?

    The Student Financial Aid office handles all questions regarding loans, scholarships, grants, and FASFA. Please contact their office at (864) 656-2280 or finaid@clemson.edu for all aid related questions.

  • Can I add my books to my tuition bill?

    Any student purchasing books through the Clemson Barnes & Noble bookstore will need to make payment directly to the book store.

Past Due Account Questions

  • My schedule was cancelled for non-payment. What do I do?

    If your class schedule was cancelled for non-payment before the last day to add/drop, you can add your courses back via iROAR. If your courses are dropped after the last day to add/drop, you must go to the Registrar's website and select the orange box and complete the withdrawal form. There is a $150 re-registration fee assessed to any student whose class schedule is cancelled for non-payment. Once that is completed, you must be prepared to make full payment, along with late fees. Payments can be made online via e-check or credit card.

  • If a financial hold is placed on my records, what actions should I take in order to get the hold released?
    Contact Student Financial Services (864-656-5592) to make arrangements to satisfy the conditions of the hold obligation.
  • Can I use financial aid to cover my balance from the previous semester?

    No. You cannot use Federal Title IV Financial Aid to pay for prior term balances. Prior term balances must be paid in order to use any subsequent Federal Title IV funds. Private loans or scholarships may be able to be used to pay for prior term balances. Please contact Financial Aid at 864-656-2280 for additional information.

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