FAQ's
How do I change an index or split my order between multiple indexes?
How do I change my shipping information?
How do I know if my order was sent or not?
Where do my myMarketplace orders appear in banner?
Can I request additional suppliers to be put on myMarketplace?
How do I gain access so I can order from Suppliers (Staples, VWR, Fisher Scientific and GovConnection)? top
Fill out an access form found at the following link and remit to the procurement office at procurement@neu.edu.
http://www.northeastern.edu/purchasing/mymarketplace/access.html
Make sure it is fully completed including NUID and user and supervisor signatures in order to expedite your access.
How do I order? top
Once you have submitted your access form, you should be able to make purchases through the link on your myneuportal under the Services and Links tab as shown below.
How do I use ? top
Attend one of our upcoming training sessions.
In addition, see our user guide: http://www.northeastern.edu/purchasing/mymarketplace/User%20Guide.html
I submitted my access form, but I do not see a link to on my myNEU and I need to order right away. top
Call or e-mail procurement services at 617-373-2135 Call: 617-373-2135 or procurement@neu.edu immediately and we will provide you with access. In addition, we will work with IS to make sure you have access through your myNEU portal.
I clicked on the link on myNEU and I received an error message or an access denied page even though I already submitted my access form. top
Call or e-mail procurement services at 617-373-2135 Call: 617-373-2135 or procurement@neu.edu immediately and we will troubleshoot your access so you can begin ordering.
How do I change an index or split my order between multiple indexes? top
Once in order view, click on “edit cost center information”
Click edit
Enter desired percentage and click add
Select a different index or account by selecting from dropdown menu. Then enter desired percentage and click add
Once you have the desired indexes, click submit
After reviewing your order, complete your order by clicking submit for approval
How do I change my shipping information? top
In the view order screen, click on edit shipping information
Type in address and select continue
After reviewing your order, complete your order by clicking submit for approval
How do I know if my order was sent or not? top
Login to
Click on the orders tab
Under the column status, there may be the following:
Sent – Your order was completed
Current Order – Your order was not yet submitted to the supplier. In order to see the order, click view.
In order to submit the order, click on resend. Please note that it may take a few minutes for the status column to update to “Sent.” It may say “Auto Approved” immediately after sending your order, but will change to “Sent.”
In order to cancel your order, click the cancel order button.
Cancelled – Your order was cancelled and was not sent to the supplier
Do I need to submit a new form to update/change any of my user settings that were not on my originally submitted access form (i.e. index, priority mail address)? top
Yes, please remit an additional access form to procurement@neu.edu available at the link below and check the change access box.
http://www.northeastern.edu/purchasing/mymarketplace/access.html
Where do my orders appear in banner? top
The invoices for your orders will display in Banner SSB Budget Queries or the e-Print’s transaction reports, FRZ0091- Monthly Transaction Detail by FOAP or FRD091- Daily Rpt of Trans by FOAP. In both Banner and e-print the vendor name, requester, order # and transaction date will display.
Please Note: myMarketplace invoices are uploaded in Banner weekly typically on Tuesday.
Banner Budget Query
e-Print
Can I request additional suppliers to be put on ? top
Yes! Please call or e-mail procurement services at 617-373-2135 Call: 617-373-2135 or procurement@neu.edu to make supplier suggestions. In order to assess demand we need your requests.
