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Home: Contact 24/7
Contact 24/7
Non-emergency inquiries  
Emergency assistance for USA faculty, staff, and students abroad  
Contact us 24/7  
Helpful Links  

Emergency assistance for USA faculty, staff, and students abroad  
For faculty, staff and students USA carries a blanket policy with FrontierMEDEX for travel abroad that is PREAPPROVED and includes coverage for major medical benefits, medical evacuation, security evacuation, natural disaster assistance, repatriation of remains, and 24/7 emergency assistance services anywhere in the world.  
FrontierMEDEX Card  
FrontierMEDEX Secure - Contact/Calling Information:  
Assistance Coordinators are available 24/7 to help you with travel emergencies. For immediate assistance, contact FrontierMEDEX the multilingual Emergency Response Center collect:  
FrontierMEDEX Emergency Response Center
Baltimore, Maryland, USA -- Call Collect: 1-410-453-6330

Or
Check Here for Country Specific Toll-Free Numbers
Or
Online form: http://www.frontiermedex.com/http://www.southalabama.edu/questions.html
EMERGENCY USE ONLY: email operations@frontiermedex.com
 
POLICY SUMMARY OF BENEFITS
STUDENT POLICY DETAILS
FACULTY-STAFF POLICY DETAILS
USA FRONTIERMEDEX ID CARD ONLY (PRINT THIS)
FRONTIERMEDEX MEMBER CENTER FREE LOGIN
ACE CLAIMS FORM
CMI CLAIMS INSTRUCTIONS
FACULTY/STAFF DEPENDENT ENROLLMENT FORM
 
USA HR FrontierMEDEX Assist ID: 9061 - For all USA employees and dependents covered by USA HR life insurance, 0.5FTE appointments or greater) – This policy does NOT carry any insurance, security or natural disaster
assistance coverage.  
USA travelers on officially pre-approved travel are covered under the same MEDEX Global Solutions Policy with the following exceptions:  
More FrontierMEDEX Information  
FrontierMEDEX Portfolio of Services:  
Frequently Asked Questions:  
Contact us 24/7  
The Office of International Education maintains a 24/7 contact network to assist international education programs. Please select from the following options:  
For all emergency weekend, holiday, and after business hour contacts please call the USA Police Department. All callers should be prepared to leave detailed information to be relayed to the appropriate USA offices.  
For USA students covered by the USA Student Health Insurance plan note that program exclusions and limitations do apply.
To access services please call: (877) 488-9833
Toll-free within the United States (609) 452-8570 Collect outside the United States
Services are also accessible via e-mail at medservices@assistamerica.com.
Also, see USA student health insurance plan.

Helpful Links  
US Department of State Overseas Citizens Services: Call 1-888-407-4747 (from overseas dial 202-501-4444) for emergencies and crises abroad. For additional information follow the link.  
Sexual Harassment Abroad  
USA Sexual Assault Information  
USA E-Chug flyer (PDF)  
Alcohol Screening - e-CHUG  
Faculty Procedures to Assist Student Victims  

© 2013 University of South Alabama | Mobile, Alabama 36688-0002 / 1 (251) 460-6101
For questions or comments Contact Us
Date last changed: February 20, 2013
http://www.southalabama.edu/international/contact247.html
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