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Mitchell Center A-Z Guide
About USA
Mitchell Center A-Z Guide    

American Disabilities Act   Children's Admission   Guest Services    
Parking   Comments or Suggestions   Lost & Found    
Address   Confiscated Items   Lost Children    
Alcoholic Beverages   Defibrillator   Media   
Arena Entry   Directions   Outside Food and Beverage    
Attire   Doors Open   Policies and Procedures    
ATM   Elevators   Re-Entry Policy    
Box Office   Event Cancellations   Scalping   
Camera Policy   First Aid   Smoking Areas    
Catering & Concession   Guest Conduct   Wheelchairs    
Will Call    

Americans with Disabilities Act
The Mitchell Center is in compliance with the ADA. If you need to purchase accessible seating, you may do so in person at the Mitchell Center Box Office or by calling Ticketmaster at 1-866-448-7849.

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Parking
Handicap parking spaces are available in the south lot of the Mitchell Center. These spaces are filled on a first-come, first-serve basis. We cannot reserve a space under any circumstance, If a person with limited mobility needs to be dropped off, please inform the parking attendant and they will direct you to the correct route.
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Address
USA Mitchell Center
5950 Old Shell Road
Mobile, Alabama 36688
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Alcoholic Beverages
Alabama state law prohibits the sale of any alcoholic beverage to a person who has not reached their 21st birthday. For this reason, guests must show valid identification each time an alcoholic beverage is purchased.
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Arena Entry
Upon entry to the Mitchell Center, guests may go through a screening process. Bags may be searched and/or a visual full scan may be performed. Guests and show personnel are subject to this screening process.

Attire
Guests to the Mitchell Center are required to dress appropriately including shoes and a shirt. Guests not in compliance with this policy may be asked to vacate the premises.
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ATM
There are no ATM's located inside the Mitchell Center. The closest ATM's are located in the Student Center on the campus of the University of South Alabama and the USA Credit Union on Hillcrest Road. Other financial institutions are surrounding the Mitchell Center, the closest is located at the corner of Old Shell Road and University Boulevard.
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Box Office
The Box Office sells tickets for events at the Mitchell Center only. Normal box office hours are Monday through Friday 10:00am to 5:00 pm. Hours for on-sale and special events will be announced on an event-by-event basis.
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Camera Policy
Audio and video recording devices are prohibited from the Mitchell Center. The camera policy varies by event.
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Catering & Concessions
The Mitchell Center's exclusive food and beverage provider is the Aramark Corporation. All concessions and catering requests should be directed to Aramark by calling (251) 460-7948.
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Children's Admission
In most cases, any child who has reached the age of two must purchase a ticket for entry. Please check the information for the specific event for any exceptions.
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Comments or Suggestions
We welcome your suggestions and comments. Please complete our customer survey to give us feedback concerning your experience at the Mitchell Center.
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Confiscated Items
Items that are not in compliance with the Mitchell Center Policies and Procedures will be confiscated. These items will not be returned.
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Defibrillator
The emergency defibrillator is located at the Mitchell Center south entrance. The closest event staff personnel can assist with the defibrillator.
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Directions

North
. South on I-65 to Moffett Rd. exit (Hwy. 98)
. Turn left on service road to Moffett Rd.
. Turn right on Moffett Rd.
. Moffett Rd to University Blvd.
. Turn left on University Blvd.
. University Blvd. to Old Shell Rd.
. Turn Right on Old Shell Rd.
. Old Shell Rd. to the Mitchell Center.
. Turn right into the Mitchell Center. Loading dock is located at the Southwest corner.

East
. West on I-10 to I-65 North.
. I-65 North to Airport Blvd. exit (exit 3).
. Turn left on Airport Blvd.
. Airport Blvd. to University Blvd.
. Turn right on University Blvd.
. University Blvd. to Old Shell Rd.
. Turn Left on Old Shell Rd.
. Old Shell Rd. to the Mitchell Center
. Turn right into the Mitchell Center. Loading dock is located at the Southwest corner.

West
. East on I -10 to the Schillinger Road (Greyhound Dog Track exit).
. Schillinger Rd. to Airport Blvd.
. Turn right on Airport Blvd.
. Airport Blvd. to University Blvd.
. Turn left on University Blvd.
. University Blvd. to Old Shell Rd.
. Turn Left on Old Shell Rd.
. Old Shell Rd. to the Mitchell Center.
. Turn right into the Mitchell Center. Loading dock is located at the Southwest corner.
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Doors Open
In most cases, doors will open one hour prior to the start of an event.
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Elevators
The Mitchell Center has two elevators to serve guests. Please check with event personnel to locate the elevators that may be used during an event.
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Event Cancellations
If an event is cancelled, tickets may be refunded at the point of purchase. If tickets were ordered through Ticketmaster either online or by telephone, Ticketmaster will automatically refund the card used to make the purchase. You may call the Mitchell Center Box Office for more information at (251) 460-6047 or call Ticketmaster 1-866-448-7849
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First Aid
Medical services are available to serve our guests. In the event medical services are needed, please locate the closest staff person and the services will be dispatched. The first aid room is located on the West concourse, room 2237.
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Guest Conduct
Please refrain from the following behaviors and activities. Engaging in either of the following may result in eviction from the Mitchell Center property:
. Damaging any part of the Mitchell Center
. Use of profanity
. Possession of unauthorized items in Mitchell Center
. Unacceptable or indecent attire
. Failure to comply with any Mitchell Center policy
. Verbally abusing or threatening any staff member or guest
. Entering any area deemed "off limits"
. Throwing of objects in the Mitchell Center
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Guest Services
The Administrative Office is located at the South entrance of the Mitchell Center. The person at the front desk is available to answer questions concerning parking, upcoming events and services offered.
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Lost & Found
The lost and found is located in the Administrative Office at the South entrance of the Mitchell Center. Items that are found in the Mitchell Center are kept for up to 90 days.
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To report a lost item, please visit the Administrative Office and complete a Lost Item Form. Only authorized persons with correct identification will be able to retrieve the item, if found.
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Lost Children
If your child is lost, please go to the Administrative Office located at the South entrance and immediately tell Mitchell Center staff. We have procedures to assist with locating your child.
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Lost children, will remain in the Administrative Office until the parent or guardian is located. Correct identification will be needed to take the child from that office. If there is any conflict, the appropriate authorities will be notified to further assist.
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Media

Athletic Events
Athletic media may enter the building at the loading dock with the correct credentials for the event. If credentials are needed, contact USA Media Relations at (251) 460-7035.

Other Events

Press credentials for other events will be arranged via the event presenter or on an event-by-event basis.
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Outside food and beverage
Outside food and beverages are not permitted inside the Mitchell Center. Aramark has concessions with food available for purchase.
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Policies and Procedures
The Mitchell Center prohibits the following:
. Alcoholic beverages and illegal substances
. Weapons or potentially dangerous items
. Flammable materials and incendiary devices of any kind
. Hazardous chemicals or materials
. Backpacks, large bags, coolers
. Bottles, cans. Projectiles or compressed gas
. Artificial noisemaking devices such as air horns, whistles, etc
. Laser pointers
. The use of Tobacco products
. Outside food or drinks
. Video or audio recording devices
. Camera policy varies by event
. Animals (working animals only are permitted inside the facility)

Working animals only are permitted inside the facility

Mitchell Center reserves the right to search all persons and bags entering or exiting the building. Mitchell Center will not be held responsible for items missing, stolen, damaged or lost. Ejection from the Mitchell Center may result, if you fail to comply with these policies.

Confiscated items will not be returned.
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Re-Entry Policy
There is no re-entry into the Mitchell Center. This information is printed on each ticket and is displayed on every door.
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Scalping
No ticket may be resold or given away on venue property at any time. To prevent issues with illegal or counterfeit tickets, purchases should only be made from an authorized Ticketmaster location.
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Smoking Areas
The Mitchell Center is a non-smoking facility. Designated smoking areas are located at the west and east concourses. Locate the closest event staff member if you are unable to locate the designated smoking areas.
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Wheelchairs
Guests arriving with their own wheelchair may access the facility at the south entrance on non-event days. On days of an event, wheelchair access is located at the south and east entrances of the Mitchell Center.
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Will Call
Generally, will call is at the east ticket booth and is open one hour prior to the event.

Ticketmaster will call is available at any ticket window. Present your identification, the card used to purchase tickets and your confirmation information to the cashier.
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University of South Alabama - Mobile Alabama  - (251) 461-1632
5950 Old Shell Road | Mobile, AL 36688
For questions or comments Contact Us
Date last changed: June 20, 2011 10:27 AM
Copyright © 2013 University of South Alabama
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