1) What is the difference between Public Access and the Secured Access areas
The Public Access area on PAWS contains general information and does not
require a JAG Number to gain access. You can view things such as the Class Schedule, the Catalog, general financial aid info, etc.
The Secured Access area requires both your JAG Number and your PIN. The
secured area contains information such as your financial aid status, schedule,
grades, student account information, unofficial academic transcript, etc.
The secured area now also contains information for employees such as pay
stubs, leave balance, etc.
3) What is my PIN?
If you are a current or former USA student, you already have access to PAWS. You need only two things to enter PAWS: a JAG Number and a PIN. Instructions for logging in with your JAG Number are provided on PAWS after you click Enter Secure Area.
4) What is my Security Question and Answer?
Your initial PAWS PIN is your birth date (mmddyy). As you log in the first time, you will be prompted to create a new 6-digit PIN. This is the PIN you will use for subsequent logins. All initial PINS are expired, and first-time users will be forced to set a new PIN:
1. Type your birth date as the old PIN (mmddyy)
2. Type a new 6-digit Number for your new PIN
3. Type the new 6-digit PIN again for verification.
PINs are exactly 6-digits - no letters or characters allowed. And remember, never share your PIN with others!
5) Help! I forgot my PIN!
The Forgot PIN login option allows you to access PAWS by using the three Security Questions/Answers you created earlier instead of using your PIN Code. Type your Jag number into the User ID block, and then click ‘Forgot PIN.’ The Login Verification Security Question and Answer page will display the security questions. Type your answers exactly the way you did originally and then click ‘Submit Answer.’ You will be required to change your PIN Code and will be admitted to the secure area. To protect your privacy, you and only you should know the answer to your questions.
6) What Internet browser should I use?
As a PAWS user, you can reset your own PIN, provided you have set up your Security Question and Answer. Here is what to do if you cannot remember your PIN Number:
1. On the PAWS login page (where you enter your JAG Number and PIN), type your JAG Number first (you will get an "authorization Failure" error if you skip this step!)
2. Click the Forgot PIN? button (located just below where you enter your
JAG Number and PIN.
3. You will be asked to provide the correct answer to your security question
4. When you submit the correct security answer, you must immediately
reset your PIN to a six-digit number.Students - If your PAWS web access becomes disabled, submit a PAWS PIN Reset Request Form to the Office of the Registrar with valid photo ID in order to have your PIN reset. Once your PIN has been reset, follow the instructions for an initial login.Employees - If your PAWS web access becomes disabled, submit an Employee PAWS PIN Reset Request Form to the Payroll Office with valid photo ID in order to have your PIN reset. Once your PIN has been reset, follow the instructions for an initial login.
PAWS supports Internet Explorer and Netscape versions 4.0 and higher. The following versions are recommended:
8) What if I forgot or lost my JAG Number?
PAWS is available 24 hours a day, 7 days a week except when the server is processing backups, upgrades, or maintenance.
Students - The Registrar’s Office can provide your Jag Number if you forget it. You will be required to submit a Jag Number Disclosure Request Form to the Registrar’s Office during business hours. You must present a valid photo ID (Drivers License, State Non-drivers ID, or Passport) with your request or fax the completed request form with a photocopy of your valid ID to (251) 460-7738, Attention PAWS Help. The PAWS Help desk will provide your Jag Number to a telephone number or email address that you provide.
Employees - The Payroll Office can provide your Jag Number if you forget it. You will be required to submit an Employee J Number Request Form to the Payroll Office during business hours. You must present a valid photo ID (Driver’s License, State Non-drivers ID, or Passport) with your request or fax the completed request form with a photocopy of your valid ID to (251) 460-7628, Attention PAWS Help. The Payroll PAWS Help desk will provide your Jag Number to a telephone number or email address that you provide.
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