University of South Alabama

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Office of Student Accounting

FAQ

FINANCIAL AID REFUNDS

Why are you distributing financial aid refunds after drop/add?

We are allowing students to charge their books at USA's bookstore through drop/add and it allows for more flexibility in schedule changes.

Does the distribution of financial aid after drop/add include loans also?
Yes.
How long after drop/add will I receive my financial aid refund?
The refunds should be processed by the Office of Student Accounting within 10 business days. If you have direct deposit, check with your bank to verify the deposit. Refunds issued by check will be mailed. PLEASE BE SURE TO KEEP YOUR EDD ACCOUNT INFORMATION AND MAILING ADDESS CURRENT WITH THE UNIVERSITY.
PAWS indicates that my financial aid refund was processed but I have not received it? What should I do?
If you have not received your refund (check or EDD) after 7 days from the refund process date on your student account, contact the Office of Student Accounting. It takes approximately 10 days for check refunds to be received back by mail and approximately 5 days for financial institutions to return EDD resulting from closed accounts.
My refund is less than the amount I expected to receive. What happened?

ELECTRONIC DIRECT DEPOSIT

When is the deadline to sign up for direct deposit of my financial aid refund?
January 16, 2014 is the deadline to submit completed paperwork to the Office of Student Accounting for Springl semester 2014.
I am a returning student that was previously enrolled in electronic direct deposit. Do I need to resubmit my EDD information?
Students enrolled in EDD do not need to resubmit information each semester unless the account information has changed or they no longer wish to participate in EDD.

BOOKSTORE CHARGES

What if I get to the cashier in the bookstore and they do not allow me to charge books?
Then you have either not been awarded financial aid at USA or you did not have sufficient aid available to allow for a bookstore charge.
I was awarded aid today but the bookstore will not allow me to charge my books.
The data is sent each night to the bookstore and they have either not received the data for today, or you do not have sufficient aid available to allow for a bookstore charge.

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DIVISION OF
FINANCIAL AFFAIRS

- Office of Student Accounting
390 ALUMNI CIRCLE RM 1300,  Mobile, AL, 36688
Phone : (251) 460-6195       FAX: (251) 460-7120
Office Hours: Monday - Friday, 8:00 AM - 5:00 PM

For questions or comments Contact Us
Last date changed: May 29, 2014 6:02 PM
http://www.southalabama.edu/studentaccounting/faq1.html
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