email support: 218HELP@uky.edu
The UKIT Service Desk can help you via email too! Just send the Service Desk an email to 218HELP@uky.edu.
Help us help you by including the following information in your email:
- Your full name (including middle name)
- Link Blue UserID
- Phone Number
- UKID number (if this is in regards to a password reset request)
- A full description of the problem including any error message or/and version of software and hardware.
Got an error message?
Since a picture is worth a thousand words, please email us a screen capture. A jpg or .png of the error message would greatly help us identify the problem that you are experiencing.
How to use the print screen function.
- Windows: Press ALT+PRINT SCREEN This copies the desktop to the Clipboard. Then paste into MS Paint and save.
- Mac: To capture the entire desktop, press Command-Shift-3. The screen shot will be automatically saved as a PNG file on your desktop
