Phishing Scam Emails

Many UK account holders have received false and potentially damaging "service" or "maintenance" emails indicating that their email accounts will be deactivated unless account password information is "confirmed." Please be assured that any email asking for your uky.edu, email.uky.edu, or link blue password is a phishing scam. Do not reply to any email asking for passwords.

Some types of phishing emails ask you to click on a link to open a web page for "validating" your information. These links can be disguised to appear to be sent from a uky.edu domain website, but they actually open a site from a non-UK-affiliated website. Clicking on these links may inflict a "drive-by" infection on your computer, causing your personal information to be compromised and requiring a rebuild of your PC.

What to do if you have replied to a phishing email:

  • Change your link blue password immediately via the UK Account Manager at password.uky.edu.
  • Video Instructions for changing your password are available at youtube.com/watch?v=lX6z8Czek6w.
  • Call UKIT Customer Service at 859-218-HELP (4357) if you need additional assistance changing your password.

How to detect a potential scam:

  • Poor English syntax and/or grammar within the message.
  • An unspecified sender or links that ask you to click on any address (a uky.edu or a non-uky.edu address) or any web site URL for "secure verification."
  • A fake reply address e.g., chancellor@uky.edu (UK does not have a chancellor).

If you are in doubt about the validity of an email message, please contact UKIT Customer Service (CSC) at 859-218-HELP (4357).

859-218-HELP (859-218-4357) 218help@uky.edu

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