Request Help

UKAT Service Desk has multiple ways to request assistance for any technology related needs. If you are experiencing an issue that could possibly be a campus-wide outage, you can check the System-Status webpage or Twitter @UKITSTATUS for real time updates concerning any outages.

  • Computer Accounts
  • Software
  • Phones
  • Voice mail
  • Network issues

Students, Staff and Faculty can request help by

What is Service Now?

UKAT Service desk utilizes Service Now as a IT Service Management (ITSM) solution. When you contact the Service Desk with a issue, we track the problem from the start to resolution with Service Now. When the issue is entered into the Service Now, it gives you great benefits!

  • Incident number assigned to your case
  • Automatic email sent to you with your case number and description of the issue.
  • Follow up emails to track the progress

859-218-HELP (859-218-4357) 218help@uky.edu

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