• Trojan Webmail Frequently Asked Questions
  Updated January 4, 2012
• New Trojan Webmail Interface/Upgrades
  Updated December 29, 2011
• Wireless Gaming Console Setup (Troy Campus)
  Updated December 5, 2011
• IT Update - Fall 2011 Edition
  Published October 27, 2011
• 2011 Welcome Message
  Published August 16, 2011
• Mobile Apps
  Published August 16, 2011
  
  
• Impulse - Network Authenticated Login Support Information
  Updated June 10, 2009
  
• Helpdesk Instructions
  Published February 1, 2009
  

The Information Technology department operates a help desk which assists the university community with various computer difficulties. The IT Department does not support third-party software. In order to receive assistance contact your local Help Desk or use the Online Help Desk Request form.

New and Current Students
New Employees

E-mail

Help With E-mail - Students
Help With E-mail - Faculty/Staff
Submit Request for new Faculty Staff Email
Request Email Password Reset
Unsubscribe from email subscription lists
Submit Block Spam Request

Additional Resources

e2Campus Signup Instructions
Request Assistance with Web Express Submit Online Help Desk Request Submit Datatel Query Request
New Datatel Account Request
Daylight Saving Time Update Information
E-mail Help
Employee Cellphone Request Form
Help With Blackboard
Find Your Trojan Web Express ID or Email Address
Find Your Employee (Datatel) ID Number
Request Guest Network Access

IT manages the central computing facility, network infrastructure, helpdesk, database management, electronic library resources, data security, document imaging, web services, electronic communications and enterprise-level system development and management.

The IT department will support the mission of Troy University by providing efficient, readily-available technology to the University system. IT endeavors to maintain flawless, constantly-available electronic resources and support mechanisms. To this end, IT actively investigates new technologies and structures to facilitate realization of the University's mission.

Administrative Computing - ERP, SIS system management and maintenance
Academic Computing - Student CIS software/server management
Systems Development - Enterprise-level system administration, design and maintenance
Network Services - Enterprise-level network administration, design and maintenance
Technical Services - PC hardware support, Microsoft Software support, end-user training, solution development