UKAT Service Desk

UKAT teams supporting the myUK portal are aware of end user experience issues related to logon and functionality in the portal after the system upgrade. Team members are working on a resolution. Support teams will communicate updates, as more information is available. If you experience problems, please report them to the Service Desk at 218-HELP. Following the myUK portal upgrade, users should clear their browser cache and connect directly to https://myuk.uky.edu/irj/portal.

Password Policy Update September, 26th 2013

UKAT Team members will be rolling out an updated default password, effective 8:00 AM Thursday September 26th. The new default password will be u$ + ‹last 6 of UKID number› + blue for example: u$123456blue


UKAT Service Desk provides a single point of contact for the technological needs of students, faculty, staff and alumni. UKAT Service Desk supports the overall strategic goals of UKAT by assisting with the knowledge and tools for success with any information technology at the University Of Kentucky. This site contains many self-help topics or you may contact the UKAT Service Desk for additional assistance.

http://www.uky.edu/ukit/help/system-status   http://www.uky.edu/ukit/help/upcoming-events   http://www.uky.edu/ukit/help/self-help   http://www.uky.edu/ukit/help/support
http://www.uky.edu/ukit/help/support/self-service/link-blueaccount
Phishing Emails: UKAT/UKIT will never send an email requesting any personal information such as user name or password. Please report any suspicious emails by forwarding the email as an attachment to the following email address- spam@uky.edu.

Additional Help:


Students, Faculty, and Staff may also contact the IT Service Desk to receive additional technical support by calling
(859) 218-4357 or by emailing questions to 218help@uky.edu

859-218-HELP (859-218-4357) 218help@uky.edu

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