APAT Service Desk has multiple ways to request assistance for any technology related needs. If you are experiencing an issue that could possibly be a campus-wide outage, you can check the System-Status webpage or Twitter @UKITSTATUS for real time updates concerning any outages.
- Computer Accounts
- Voice mail
- Network issues
Students, Staff and Faculty can request help by
What is Service Now?
APAT Service desk utilizes Service Now as a IT Service Management (ITSM) solution. When you contact the Service Desk with a issue, we track the problem from the start to resolution with Service Now. When the issue is entered into the Service Now, it gives you great benefits!
- Incident number assigned to your case
- Automatic email sent to you with your case number and description of the issue.
- Follow up emails to track the progress