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Cultural & Linguistic Competence

Design Credit: Heidi Saliba. Copyright University of Florida, 2014.

Design Credit: Heidi Saliba. Copyright University of Florida, 2014.

Since the inception of the Ped-I-Care program in 2003, children with special health care needs whose families qualified by income have received high-quality, affordable care that they might otherwise go without. Following implementation of the program’s inaugural Cultural and Linguistic Competence (CLC) plan in 2010, members and their families have reported increasingly high levels of member satisfaction as well as access to care. While these and additional agenda items continue to be pursued, it is clear that the role of CLC is central to the success of Ped-I-Care’s internal structure, management style, and service delivery.

Cultural and linguistic competence, as relevant to the delivery of health care services through the Ped-I-Care organization, is an ongoing process in which the program, its providers, and employees continually improve their understanding of members’ needs, abilities, and interests pertaining to the provision of health care for their families. In fact, CLC is viewed by Ped-I-Care as the foundation for all professionalism. The “building, bridging, and moving forward” portion of the CLC plan speaks to the organization’s commitment to function in a leadership capacity for local, regional, national, and potentially international audiences whose mission and values reflect an interest in CLC care.

Mission

The aspects of cultural competency relevant to CMS/Ped-I-Care’s mission are: 1) to recognize, evaluate, and embrace the specific needs of each individual with whom we communicate; 2) to speak, behave, and function in ways which enhance and elevate mutual respect and understanding; and 3) to regularly evaluate our own performance and update policies, training, and actions accordingly.

Values

The values upon which CMS/Ped-I-Care’s mission (and its subsequent cultural competency plan) are based include: 1) the belief that all individuals are created equally; 2) the recognition that everyone deserves to be heard, understood, and considered; 3) the understanding that while cultural competency might begin with policies, procedures, and laws, it is only realized through earnest and sincere efforts to interact with respectful professionalism and an approachable, warm demeanor.

Translation services are available for members. Additionally, written materials may be provided in various languages. Braille and audio services are available when necessary. Ped-I-Care members, providers, and other interested parties may download the  Cultural & Linguistic Competence Plan – 2017; the County Resources Guide – January 2017; or the list of provider communication tools called, A System That Works – 2017. Hard copies are available upon request.

Training

Ped-I-Care’s Cultural & Linguistic Competence training is required of all Ped-I-Care employees, and used by Children’s Medical Services of Florida. It is made freely available to interested students and professionals, and is recommended for review by providers in the Ped-I-Care network. Click here to review the training; please allow about half a minute for the file to open, as your computer will need to access PowerPoint to load the presentation.

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