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Management

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Mona Zink will assist you with your registration.
Call 330-244-3508 between 8 a.m. and 5 p.m.

Managers

Certificate of Management - 6 Days

Achieve a higher level of skills and gain important credentials to promote excellence in the organization. Invest in the Certificate of Management to get top-quality programs with practical content that applies immediately on the job.

These programs can be taken individually or as part of the certificate:
COACHING ACCOUNTABILITY (DEBORAH EASTON, 0.5 DAYS)
In empowered team environments, managers must support staff in developing accountability for innovation, creative problem-solving and effective performance. This workshop uses demonstrations, self-analysis and group discussion to:
  • identify various behaviors that indicate resistance to change
  • teach effective skills and communication styles to diffuse resistance to change
  • develop an action plan to overcome resistance to change

DiSC: KEYS TO IMPROVED COMMUNICATIONS  (NED PARKS, 0.5 DAYS)
Seventy-five percent of Fortune 500 companies utilize the DiSC Assessment to improve professional communications and build stronger, more productive teams. In less than 30 minutes, you will be able to identify your areas of strength and areas of development and then go on to learn and practice effective communication strategies you can apply immediately. During this session, participants will:

  • identify your personal style using the DiSC® profile
  • improve your communications with peers, subordinates, clients, friends and supervisors
  • learn to read others style and connect with them
  • develop effective communication strategies for different styles
EFFECTIVE DECISION MAKING (BOB JEWELL, 1 DAY)
In today’s business environment, the impact of a poorly-made decision can have far-reaching financial and professional consequences. This program utilizes group activities, movie clips, real-world examples and team case studies to:
  • analyze decision-making processes and identify beneficial as well as detrimental aspects
  • improve decision-making skills on the job
LEADING EFFECTIVE CHANGE (GARY FITZMARTIN, 0.5 DAYS)
In today’s global, technology-driven world, change is a certainty, leaders invest a significant portion of their time planning, supporting and navigating change. Participants will:
  • explore the processes that support effective change and the importance and impact of each element in the process
  • identify and practice the skills for introducing and leading change at all levels within an organization
  • learn a proven process for successfully implementing and sustaining change
LEADING EFFECTIVE MEETINGS (HELEN STEVENS-SHEATS, 0.5 DAYS)
Meetings really can be productive, focused and brief, but they require planning and must have a clear purpose. Participants will learn:
  • how to optimize meeting time and realize ROI
  • effective methods for obtaining buy-in
  • to build consensus
  • effective meeting formats and design
MANAGING DISCIPLINE (SCOTT TACKETT, 1 DAY)
Organizations and leaders that manage discipline effectively experience increased cooperation among team members, positive relationships and an open, collaborative culture. Upon completion, participants will be able to:
  • identify the difference between punishment and discipline
  • focus on the performance issue and not the person
  • identify how discipline fits into an entire organization’s philosophy
  • utilize effective front-line management strategies
MODELING AND COACHING EFFECTIVE COMMUNICATION SKILLS (DEBORAH EASTON, 1 DAY)
Many team members do not recognize that appropriate interpersonal behavior is a performance requirement for any job description. Separating personality traits from performance-related behaviors is essential, but often difficult to articulate. This program addresses one of the most difficult coaching conversations: discussing “people skills” with direct reports. At the end of this program, participants will be able to:
  • define and describe performance-related behavior versus personality traits
  • professionally address performance gaps
  • provide developmental coaching to team members
MOTIVATING EMPLOYEES (SCOTT TACKETT, 1 DAY)
Have you found what works to motivate your employees for improved performance? Participants will:
  • learn about the many motivational options beyond increased pay
  • identify which rewards work best in what types of circumstances
  • review theories of motivation and apply these theories to real-world situations
  • discuss and share ideas that impact employee performance
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