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Special Topics & Webinars

Complimentary Webinar:Wednesday, January 28, 2015 (10:00 a.m. - 11:00 a.m.) Conflict Management - Renee Romine

Have trouble dealing effectively with workplace conflict? Ever feel like you spend too much time going round and round without any resolution?  Keep those boxing gloves off and join Renee Romine for an informative webinar that highlights some commonly used conflict styles. You will walk away with tips on identifying various conflict styles and some handling strategies for times you want to knock someone out. Follow this link to register:

Special Topic:Thursday, March 5, 2015 (8:30 a.m. - 4:30 p.m.) Business Writing - Marianne Canario

Do your employees send messages that are easily understood? Do action items jump off the page at the readers? Are email messages sent only to people who need them? Is the message targeted to the reader?

These proven techniques help your employees:

·         Craft well-organized, effective emails that reflect professionally on the author and convey your message

·         Convey the message in a clear, concise and organized manner

·         Use appropriate detail for various audiences

·         Distinguish between similar words that have different meanings (effect/affect, their/they’re/ there, etc.)

This eight-hour program is unique in its focus on applying new techniques. Our methodology allows your employees to take full advantage of their time away from work, returning with new skills and great tips that can be applied immediately.

Some typical modules are listed below; the specific modules to be presented are based on the samples submitted by participants, as well as consultation with managers, where appropriate.

·         Following proper email etiquette

·         Identifying the purpose and audience, and adapting accordingly

·         Planning and organizing the message

·         Writing clear action items

·         Using precise subject lines

·         Preparing useful meeting minutes

·         Using charts and graphs to enhance the message, where appropriate

In all programs, we stress the importance of planning the message and doing final edit(s) to ensure that the message is effectively transmitted.

Special Topic:Friday, March 6, 2015 (8:30 a.m. - 4:30 p.m.) Supervisory Bootcamp - Faith Sheaffer-Polen

Do your first-time and front-line supervisors have the skills and training they need to be successful in their new roles?

Moving from Peer to Supervisor: Are we still friends?

Moving into a supervisory position can be an exciting and nerve-wracking step. Will my relationships change? What does a supervisor really do? What are my priorities now? These questions and more are addressed in this session. The benefits of attending this session include:

  • Learning the five basic management functions and three critical skills needed for you to succeed
  • Clarification of your new role and the new responsibilities and accountabilities you now have to your team, peers, managers, and organization
  • Completing a SWOT analysis for your organization and your team
  • Identifying how a supervisor must think, what they must say, and how they must behave
  • Identifying the actions you should take within the first few weeks of being a supervisor and creating a plan for completing them
  • Reviewing case studies of actual supervisor situations and determining the best course of action

Employment Law for New Supervisors

In addition to learning new ways of interacting with co-workers, new supervisors also need to know basic Federal and State Laws to help protect the employer from litigation. Participants will learn how these laws impact their daily activities:

  • Title VII of the Civil Rights Act of 1964
  • Americans with Disabilities Act of 1990
  • Age Discrimination in Employment Act of 1967
  • Fair Labor Standards Act
  • Family and Medical Leave Act
Special Topic: Thursday, March 26, 2015 (8:30am-12:30pm) – Success through Feedback – Pete McVoy

In today’s competitive marketplace, organizations must effectively develop and utilize the staff and resources in place today to achieve the success they desire tomorrow. In “Success through Feedback,” participants will:

  • Learn practical skills for providing focused performance feedback and coaching using a simple feedback tool
  • Explore leadership practices that create and maintain commitment among employees
  • See the power in aligning the organization’s vision, mission and objectives and creating goals to support this alignment
  • Evaluate the impact of managing personal expectations, climate of the work unit, feedback, information and work unit   assignments
  • Increase effectiveness in giving constructive feedback in both formal and informal coaching and performance situations
  • Discover how to implement techniques to help direct reports take personal responsibility for performance improvement
  • Learn the importance of developing and implementing individual and unit-wide performance improvement plans
Special Topic: Friday, April 10, 2015 (8:30am-12:30pm) – Understanding Finance for the Non-Financial Manager – Gary Fitzmartin

This half-day program is designed to help Non-Financial managers understand the Reports, Equations, Ratios and Language used by finance managers, bankers and other members of corporate management to describe performance and trends in for profit businesses and non-profit organizations.  This understanding will enhance understanding and facilitate communication in all organizations.

Special Topic: Friday, April 17, 2015 (8:30am – 4:30pm) – Lean for Frontline Supervisors – John Potkalitsky

The overall success of a Lean transformation depends on leadership, especially frontline supervision.  Supervisors are the critical links between management and the people in the workplace.  They are in a key position to lead and create motivation.  And, most importantly, the supervisors are expected to change the current culture into a culture of continuous improvement.

However, despite these management expectations, most organizations give supervisors limited attention.  Supervisors often manage more people than anyone in the company.  Yet receive the least amount of training.  And, it’s not enough to just include supervisors in training.  The Lean training has to be designed specifically for the supervisors.

This one-day workshop focuses on the fundamental challenges the supervisors face in leading a Lean culture change.  From a supervisor perspective, they will learn how to use practical Lean tools and techniques in enough detail that they can begin immediately to apply them in their everyday work.  Also included is an overview of the “softer skills” needed to create and sustain successful change.
Special Topic: Friday, April 24, 2015 (8:30am – 12:30pm) – Training Charisma: Creative Tools and Techniques for the Trainer – Kordell Norton

Special Topic: Thursday, May 7, 2015 (8:30am – 4:30pm) – Crew/Team Leader Training – Scott Tackett

Special Topic: Friday, May 22, 2015 (8:30am – 12:30pm) – Managing Anger: What to Do when Provoked – Emma Judge

Special Topic: Friday, May 29, 2015 (8:30am – 12:30pm) – LinkedIn – Diane Helbig

Special Topics Registration

Mona Zink will assist you with your registration. Call 330-244-3508 between 8 a.m. and 5 p.m. Special Topics are held on a demand basis and may be canceled due to low enrollment.

Previously Recorded Webinar Links

Dealing with Difficult Behaviors

Federal Employment Law

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