Home  >  Traveling With Us  >  Ticket Changes and Refunds

Ticket Changes and Refunds

Things don't always go as planned. Here's all you need to know when your travel plans require a change.

Lost Tickets

If your paper ticket has been lost, stolen or damaged, you can complete a Lost Ticket Application, available at our ticket counters, ticket offices or your travel agency. Go

Ticket Changes

Travel plans don't always go as planned. Here's some essential information that you'll need if your ticket has to be changed. Learn More

Same Day Travel Changes

Our same-day travel options offer you greater flexibility on the day of your travel. Learn More

Risk-free Cancellation

As part of our Customer Commitment, you can get a refund for most eTickets. Learn More

Applying for a Refund

Need a refund or cancellation for your ticket? Start Here

Exit European Union (EU) Compensation Request

If your travel plans from a city located in the EU were disrupted, you may be entitled to a refund or compensation for additional costs. Learn More

Israel Refund or Compensation Request

If your travel plans from Israel were disrupted, you may be entitled to a refund or compensation for additional costs. Learn More

Utility Links

Text Only Options

Top of page


Text Only Options

Open the original version of this page.

Usablenet Assistive is a UsableNet product. Usablenet Assistive Main Page.