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How Are We Doing?

All of our customers are very important to us in Business Services.  We are committed to providing services that not only meet your expectations, but exceed them.  We would like you to tell us how we are doing.  Your opinions are what we value most.

Please fill out the following form and click on the "Submit" button or print and mail to:
Business Services  attn: Kevin Baillargeon Student Union Bldg 31, Room 204

All submissions of this survey will be held in strict confidence.  The purpose of this survey is solely to help us improve programs under the supervision of Business Services.  You will only be contacted regarding this survey if you request to be. 

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Quality Ratings     

What was your opinion of Bookstore's appearance?
Choose one: ExcellentGoodFairPoor

How would you describe the quality level of Customer Service on the sales floor?
Choose one: ExcellentGoodFairPoor

How would you describe the quality level of Customer Service at the register?
Choose one: ExcellentGoodFairPoor

What is your opinion of the selection of merchandise offered?
Choose one: ExcellentGoodFairPoor

What is your overall satisfaction level from your visit to the Bookstore?
Choose one: ExcellentGoodFairPoor

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Your Comments

1. Were you greeted in a friendly manner during your visit?
     Yes
     No
2. Did the Bookstore employee(s) project a professional appearance and attitude?
     Yes
     No
3. Were the Bookstore employee(s) wearing name tags?
     Yes
     No
4. Was the customer the #1 priority in the store?
     Yes
     No
   
   
5. Were you assisted by a friendly, knowledgeable bookseller?
     Yes
     No
   
   
6. Did you receive fast / friendly service at the register?
     Yes
     No
   
   
7. Did the cashier / bookseller offer additional assistance?
     Yes
     No
   
   
8. What did you like about your visit to the FAU Bookstore?
    
9. I wish you offered the following merchandise or services:
    

Name (optional):     Date:

E-mail Address:

Status: StudentFacultyStaffVisitor      Would you like us to contact you concerning this survey?   Yes       No

         

All submissions of this survey will be held in strict confidence.  The purpose of this survey is solely to help us improve programs under the supervision of Business Services. You will only be contacted regarding this survey if you request to be. 

Updated January 2008 by Business Services