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E & I Travel Members: Travel Guard, Business Travel Services, Service Fee Structure

Account Name: Florida Atlantic University
Effective Date: September 1, 2010

Service

Fee Assessed

Online Reservations  
Domestic Airline Reservation $8.00 per ticket
International Airline Reservation $8.00 per ticket
Rental Car Reservation (without airline ticket) $8.00 per reservation
Hotel Reservation (without airline ticket) $8.00 per reservation

Agent Assisted Reservations

Consulting fee (this fee will be assessed only if a reservation is not secured) $25.00 per call/email string
Domestic agent assisted airline reservation

$30.00 per ticket

International agent assisted airline reservation $50.00 per ticket
Car rental reservation (without airline ticket) $30.00 per reservation
Hotel reservation (without airline ticket) $30.00 per reservation

GROUP RESERVATIONS:

Request for proposal/quote (this charge will be applied towards the booking when booked or will be non-refundable if request is not secured) $100.00 per group

GROUP AIRLINE RESERVATIONS:

Definition of Group = a group of individuals traveling to/from the same destination, traveling on the same dates/time

Domestic groups of 10+ passengers $15.00 per person
International groups of 10+ passengers $40.00 per person

VIP SERVICES:

Optional Service
Agent assisted domestic reservation $50.00 per ticket

Agent assisted international reservation

$65.00 per ticket

AIRLINE EXCHANGES/REFUNDS:

Domestic airline reservations

$30.00 per ticket

International airline reservations $50.00 per ticket

ONLINE BOOKING TOOL SET UP & MAINTENANCE:

Online portal set up fee (new accounts only) $500.00 one-time fee set-up fee
Online maintenance fee

$50.00 per month

Automated approval process (optional add-on)

$2,500.00 one-time set-up fee

AFTER HOURS TRAVEL RESERVATION ASSISTANCE:

Hours: 7:00 p.m. to 7:00 a.m. (CST) Monday thru Friday, Saturday and Sunday. Holidays are also considered after hours.
Assistance service $25.00 per call in addition to any additional service fees

ADDITIONAL ASSISTANCE ON EXISTING RESERVATION:

(Ex. seat change, frequent flyer upgrades, etc.) $25.00 per call

24/7 TRAVEL ASSISTANCE SERVICES:

Emergency travel assistance (in travel status) Any additional services fees (Ex. exchange, refund, new

reservation, etc.)

Concierge services $45.00 per call
Worldwide travel assistance

$45.00 per call

Travel medical assistance $700.00 per case

MISCELLANEOUS SERVICES:

Rail reservation $30.00 domestic / $50.00 international per ticket
Paper ticket $25.00 per ticket
Visa/Passport assistance $50.00
Mileage or certificate ticket reservation $30.00 domestic / $50.00 international per ticket
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