Voice & Project Management Services
Phone Features
* New Bldgs & Harbor Branch Campus Only: Innovation Village Apts., Harbor Branch Campus,: CULTURE and SOCIETY, DAVIE WEST, College of ENGINEERING and COMPUTER SCIENCE IP phones
Openstage 40 Standard phone Quick Reference.pdf
Openstage 20 Basic phone Quick Reference.pdf
*Xpressions voicemail quick ref.pdf
Xpressions full version reference manual
To view the IP phone complete User Guides:
Openstage 40 Standard phone User Guide.pdf
Openstage 20 Basic phone User Guide.pdf
*ALL other buildings not highlighted above:
- Existing phones:
OptiGuide (OptiSet phones only) - Conference Calling
- Connect
- Consultation Calling
- Optiset QR Guide (.pdf)
OPTISET BASIC
OPTISET STANDARD
OPTISET ADVANCE + w/KEO
- 8 feature keys with status lights
- 1-way speaker
- keypad
- 12 feature keys with status lights
- 2-way speaker
- keypad
- display - 2 lines/24 characters each
- OptiGuide guidance keys
- 12 feature keys with status lights
- 2-way speaker
- keypad
- display - 2 lines/24 characters each
- OptiGuide guidance keys
- capability to hold a KEO (shown above) which will add 16 more feature keys with status lights
The OptiGuide(TM) display provides information to help you use your phone. The top line, generally in all capital letters, shows the time and date and call-related information like the extensions calling you.
The second line, in initial capital letters, indicates some of the features available to your phone in its current state and provides prompts on how to use them. For example, when you are on a call, the prompt Start transfer appears, to let you transfer the call if you want. When the scroll forward symbol appears at the right of the display, more features are available for your phone's current state. The second line also presents call-related information.
You can also use the OptiGuide display to show features you have activated, scroll through messages sent to your phone, and change the audio settings on your phone.
Guidance Keys
The three large keys at the bottom of the phone are used to scroll through prompts and select features.
- The scroll forward key is used to scroll to the next option.
- The scroll back key is used to scroll to the previous option.
- The check key (select) is used to select or start the displayed feature or function.
Main Menu
To go to the main menu, press the Menu key. If your phone is idle, you can also press the scroll forward or back keys. Then use either key to scroll to any of the following prompts which vary in some cases, depending on whether your phone is idle or active (when you have dial tone or are on a call):
- Speed dial features?
- More features?
- View active features?
- Program/Service? (available only from the idle state)
- Audio settings? (available only from the idle state)
The Conference feature lets you have up to eight parties, including yourself, in a telephone conversation.
To set up a conference,
- During a call, press the TRANSFER key (or scroll through the prompts on your OptiGuide display and select Start conference?).
- Dial the campus extension you want to add, or dial 99 and the outside number.
- After the party answers, press the CONF or TRANSFER keys (or select Conference? from your OptiGuide display to join ll the parties).
Connect lets you,
- reconnect with a call placed on consultation hold.
- reconnect with a transferred call before the transfer is complete.
- alternate between two parties, when you have one of them on consultation hold.
To reconnect with a call, you can either press your CONNECT key or you can scroll through the prompts on your OptiGuide display and select Toggle/Connect?.
Consultation lets you put the other party in a call on consultation hold so that you can call and talk privately with a second party. You can then use the Connect feature to alternate between the two parties.
To consult with a second party during a call,
- Press the TRANSFER key (or scroll through the prompts on your OptiGuide display and select Consult?).
- Dial the second party's campus extension or 99 and the outside number.
- Talk with the second party.
To reconnect with a party, you can either press your CONNECT key or you can scroll through the prompts on your OptiGuide display and select I>Toggle/Connect?.
Forwarding redirects your incoming calls to another extension (or to PhoneMail if you have it).
To forward your number,
- Get a dial tone.
- Press the FORWARD key (or dial # 9 1).*
- Dial the extension number that you wish your calls to go to.
- Hang up.
- Get a dial tone.
- Press the FORWARD key (or dial # # 9 1).*
- Hang up.
The Hold feature lets you hang up a line without disconnecting the other party. If you do not retrieve the call after a certain period of time, your phone will ring.
To put a call on hold,
- Press the HOLD key.
- Hang up.
To retrieve the holding call,
- Pick up the handset.
- Press the line key next to the flashing status light.
Pickup features let you answer calls ringing, on hold or parked at another extension. Station Pickup lets you answer a call at any extension, provided that you know the number that is ringing. Group Pickup lets you answer a call to an extension in your pickup group even when you do not know the number for the ringing extension.
To answer a call using the Pickup feature,
- Get a dial tone.
- Press the PICKUP key (or * 3).
- Dial the extension that is ringing.
If the ringing extension is in your Pickup group, then press PICKUP twice (or * * 3).
The OptiSet Standard, Advance Plus and the 624 phones are the only phones with two-way speakerphone capabilities. During a conversation, you can use your speakerphone instead of your handset by pressing the SPEAKER key and hanging up the handset. If you want to switch back to using your handset, simply pick it up.
Transfer lets you move a call to another extension.
To transfer a call,
- During a call, press your TRANSFER key.
- Dial the extension you want to send it to.
- Announce the caller when the party answers.
- Hang up.
