Voice & Project Management Services

Phone Service Requests

If you have a problem with your phone or line, please open a ticket through FAU's Online Help Desk specifying "PROBLEM" for telecommunications and provide details of the issue.   If CSI determines that there will be charges, Support Services will inform you before repair work has begun.

• All voice, cable TV, and smartphone/cell requests must be submitted through FAU's new Online Help Desk site.
  
  
• All CSI work is done on a charge-back basis and all service requests are by default assigned a minimum completion date of 7 business days. Although CSI does accept rush orders, there is an additional $50.00 fee.
  
  
• Costs for CSI services are published at: http://www.fau.edu/irm/phone/costs.php.
  
  
• If conduit is needed:  All conduit requests must be opened with Facilities Planning as a Minor Project.  To open a Minor Project, follow the instructions at www.fau.edu/facilities/fp/