Professional Development Opportunities at
Georgia State University (GSU)
GPC employees are invited to participate in GSU training programs. If you would like to participate, the cost of participation must be paid from your department budget.
Check out the GSU Development Calendar below:
Registration instructions follow:
First, you must register as a guest in the GSU LMS portal by clicking on the first link below. Once you have registered, you can then login and sign up for the course(s) of your choice by clicking on the second link shown below.
After your initial registration, you will only need to use the Guest Login address to access and sign-up for any courses.
Please select “Check” when registering. You will need to coordinate with Kiana Stephenson, firstname.lastname@example.org, 404.413.3352 to make payment, which may be done prior to or after the class.
GSU UPCOMING COURSES
Business Etiquette and Professionalism
Organizational Development and Consulting Services (ODCS), a unit of the Georgia State University Department of Human Resources, is presenting Business Etiquette and Professionalism, one of six required courses in earning GSU’s Office Professional Certificate (OPC).
Taught by an invited expert in the field, the course provides essential skills for employees in:
- avoiding or minimizing escalation of challenging interactions,
- maintaining a professional demeanor in difficult situations, and
- influencing a calming shift in an interaction that begins on a pressing or urgent note.
We are pleased to have Rhonda Hight as the course facilitator. She is a training consultant and registered corporate coach who works with organizations to design and deliver developmental training programs. Her company, Let’s Talk LLC, recently celebrated its 20th anniversary and served the following clients to name a few: The Coca-Cola Company, Microsoft Corporation, Office Depot, The Weather Channel and Georgia Institute of Technology.
A “self-professed” overachiever and relentless seeker of knowledge, Rhonda is a content expert on several topics pertaining to professional development. She is a certified instructor for American Management Association (AMA) courses, a Registered Corporate Coach, a Certified DISC Facilitator, and a certified facilitator for Advanced Coaching: Situational Leadership II.
Rhonda has appeared as a guest on local radio and television talk shows, won numerous speech awards, and formerly co-produced and co-hosted Dialogue in Motion, a lifestyles and current events radio talk show. She was named by Steed Media Group as one of “Atlanta’s 25 Most Influential Women.”
The class is scheduled on Aug 13, 9am-12:30pm, in the HR Training Room in the basement of One Park Place. Course registration fee is $75.
If you or someone on your staff is considering earning this certificate or is interested in business etiquette and professionalism, please consider supporting this class.
Use the registration instructions above to access GSU’s Training & Development Registration System.
Dealing with Difficult People
Have you ever dealt with folks with whom it was just hard to work? Nothing you said moved the conversation forward?
Maybe you were dealing with a difficult person. Perhaps it’s time to invest in course that will help you through these difficult situations. Dealing with Difficult People is a full-day course (9am-4pm) that can do just that. This course is one of six core courses required for the Office Professional Certificate (OPC) and is an elective in the First-line Supervisors Certificate (FLSC).
At the end of this course, you will be able to—
o Describe the two forms of conflict, four stages of it, and three causes of it.
o Describe five ways people respond distress and may become difficult.
o Describe and demonstrate Self-Control Techniques and Calming Techniques to reduce tension with difficult people.
o Describe and demonstrate the steps in Active Listening to reduce tension with and understand a difficult person’s underlying needs.
o Describe and demonstrate a three-part “I” Message to assert one’s beliefs, feelings, and desires tactfully and firmly with difficult people.
o Describe and follow the steps in the Creative Problem Solving Process to seek a collaborative solution to issues with difficult people.
Our facilitator, Rich St Denis, is an expert in dealing with difficult people. He is a top-rated senior trainer and consultant based in Atlanta who specializes in leadership, performance management, coaching, teambuilding, communication skills, and emotional intelligence. He has more than 20 years of training experience and has trained and coached more than 20,000 professionals. For the American Management Association, he has written and delivered several programs nationwide to include:
- Preparing for Leadership: What It Takes To Take the Lead
- Coaching: A Strategic Tools for Effective Leadership
- The Voice of Leadership: How Leaders Inspire, Influence, and Achieve Results
- Leading with Emotional Intelligence
Rich also does consulting work focusing on the areas of leadership effectiveness, performance management, teambuilding, customer service, and organizational communication. Rich has a B.S. in Engineering from the United States Military Academy at West Point, an MA in English from Duke University, and an MBA in Management from Oklahoma City University.
The course is scheduled for August 20, 9am-4pm in the HR Training Room of 1 Park Place. Morning and afternoon refreshments are included. Investment is $150.
If you or any of your colleagues are interested in earning either the OPC or the FLSC, please register for this course. Use the registration instructions above to access GSU’s Training & Development Registration System.