Information Systems | OIT IMR | SIS | Web Technologies | Administrative Systems | Infrastructure Technology | Network Services | Enterprise Services Support | Educational Technologies | Technology Support | Classroom & Event Technology | Service Desk | Information Security | Client Relations and Services | Academic Technologies | Project Planning
The OIT organization is comprised of six main units: Customer Service, Educational Technology, Enterprise Information System, Infrastructure Technology, Information Security, and Planning and Projects.
Information Systems strives to provide effortless account management for students, faculty and staff by using Student Information Systems (SIS), web technologies, and ADP Administration programs.
Ken Quattlebaum, Director of Enterprise Information Systems
OIT Information Management and Reporting provides student, faculty, and academic reports to GPC employees. The report data is generated from GPC’s Student Information System, BANNER. Examples of reports we provide include class rosters, grade distributions, course lists, web reports, etc. This information provides support for planning and decision making activities to enhance student success. We are a part of Enterprise Information Systems in Office Information Technology department and located at 1975 Lakeside Parkway, Tucker, GA 30084.
Associate Director of Information Management and Reporting - Janna Kelley, M.B.A
Student Information Systems (SIS)
Assistant Director of Student Information Systems (SIS) - Mark Elliot
Web Technologies - Web Technologies is responsible for the programming of the GPC web sites and the development of web applications. The group has expertise in web design best practices, web enabling solutions to streamline and promote efficient business processes, web usability, and accessibility. The GPC community utilizes many of the applications programmed by Web Technologies. Many of these applications include providing login capabilities, reporting, student record status systems, and event registration systems.
Assistant Director of Web Technologies - Pam Joseph
Administrative Systems - The Georgia Perimeter College Administrative Systems team provides frontline local support services and works together with external University System resources like, Information Technology Services (ITS) and the Shared Services Center, to support the PeopleSoft Financials and ADP systems respectively.
Assistant Director of Administrative Systems - Michelle Arth
Infrastructure Technology - Infrastructure Technology operations is responsible for the operation of enterprise-wide computers and monitoring enterprise-wide applications and the campus-wide network. Infrastructure Technology is responsible for providing the following services:
- System Status and Availability
- Network Status and Availability
- Storage of Backup Media
- Problem Escalation for Enterprise Applications and Campus-wide Network
Chris Burge, Chief Technology Officer
Network Services team provides internet and telecommunication services for Georgia Perimeter College’s (GPC) students, faculty, staff and GPC guests who are mobile users. The Network Services group supports a voice and data network, which is an Ethernet based network IP network spanning 55 buildings on six campuses. The data network includes border routers, core routers and distribution routers that are interconnected via gigabit Ethernet between Alpharetta, Clarkston, Decatur, Dunwoody, Newton and Lakeside campuses. Network service is responsible for Firewall, Intrusion detection, packet shaping, and content filtering. The Network Service team also provides design for data cabling, voice cabling (including multi-pair backbone cabling), fiber optic cabling (both interior and outside patch cabling), all associated pathways, and termination hardware and wire management. Network Services installs, maintains and supports the data network from the wall plate to our Internet services. Telecommunication support is also provided from the Network Services team. This support is for all Georgia Perimeter College students, faculty and staff. The premise-based system is deployed using the advance VOIP services for voice and messaging services. The services also provide local and long-distance dial tone, faxing, fire alarm, and analog service.
Assistant Director of Network Services - Tyrone Riley
Enterprise Services Support provides hosting services for campus departments to enjoy secure and reliable computing environments for their faculty, staff and students. By leveraging investments the college has made in the GPC datacenter facility, departments can avoid the expense and hassle of maintaining their own computer rooms and equipment. The GPC Data Center provides a secure facility with redundant power, network connectivity and systems monitoring. Enterprise Server Support (ESS) team provides support for all server and database services for all of Georgia Perimeter College Faculty, staff, students, and Guest. The Enterprise Server Support team operates over 500 server-based systems supporting GPC. The systems are located at two large data centers and 6 smaller supporting data centers. ESS provides centralized data backup, and archival and tape storage. Application support for Email, Banner, Maximo, student email, Enrollment Management as well assistant Database support for Microsoft SQL Server, MySQL, and Oracle.
In addition, backup services is an additional service offered by Enterprise Services Support. This allows server administrators to backup server data and operating systems to the centralized backup environment. In addition to onsite storage, the backup environment as a whole is backed up and sent offsite, thus maximizing the redundancy of your data. Enterprise Services Support also runs an enterprise level VMWare server environment which allows a single physical server to be partitioned into multiple “virtual machine” servers, each with the appearance and capabilities of running on its own dedicated machine. Each virtual server can run its own operating system (Windows or Linux), is assigned its own hostname and may be independently administered, configured and rebooted without impact on other virtual servers.
Assistant Director of Enterprise Services Support - John Cothran
Educational Technologies - Educational Technology consists of four areas that provide ongoing training and support to assist our customers with the efficient and effective use of technology at GPC. Our Instructional Technology area is responsible for providing technology training and support that enhances the teaching and learning practice using pedagogically sound instructional design principles. Our Classroom and Event Technology area is focused on the integration of classroom technology through design, installation and use. Also, providing audio visual support for college sponsored events. The Technology Support area endeavors to provide desktop and classroom support that is prompt, proactive, highly responsive and adaptable to the needs of the college community. The GPC Technology Service Desk acts as a central point of contact for technology-related questions, issues and problem resolution.
Example of services provided:
Example of services provided:
- Desktop acquisition and asset management
- Desktop Integration and software support
- Password Management
- Student open access labs
- Central point of contact technology support
- Incident tracking, resolution & escalation
- Knowledgebase management
- Video & web conferencing
- Faculty & staff training
- Distance learning support
- Instructional design assistance
Dexter Banks, Director of Educational Technologies
Technology Support - The Assistant Director of Technology Support leads the Technology Support Group and multi-campus Teams to resolve all computing and audio visual challenges of our Students, Faculty and Staff. Responsible for providing leadership, overall coordination and direction for the Georgia Perimeter College, OIT, Technology Support Department, in support of technical services delivery and customer support initiatives. Champions and coordinates service reliability and customer service improvement initiatives for Students, Faculty and Staff. Operations include management of the personnel, procedures and policies governing the implementation, deployment and maintenance of Technology in the GPC environment; includes the integration of micro computing hardware, software Audio Visual and networking components. Analyzes, maintains and revises existing practices, performance metrics and processes to drive operational excellence and support product life-cycle management. Project management duties include task management, action plans, implementation timelines and activities. Coordinates the equipment upgrade program, specifies equipment pool, and the cost effective procurement of upgrade equipment. Approves College Technology purchases as “Supportable in the environment” and ensures warranties are sufficient to sustain lifecycle. The Technology Support Teams on each campus also have these goals.
Assistant Director of Technology Support - Edgar (Stan) Stanaland
Classroom & Event Technologies - The Classroom and Event Technologies group is comprised of three areas that provide support for classroom technology, specialized technology centers, and college events requiring audio visual equipment. This group also provides system design, installation and support for college audio visual systems.
Assistant Director of Classroom & Event Technologies - Glenn Sierko
Service Desk - The Service Desk plays an important role in customer support. It not only handles incidents, problems and changes via email, telephone support or routing and escalation to other support areas; it provides customers with a central point of contact to the Office of Information Technology (OIT) department. A Service Desk objective is to ensure that the right person can be located to assist with issues, requests and information.
Service Desk Manager - Sue Kirschner
Information Security - The Information Security function within OIT provides policies, technologies, measures, practices, and services to ensure that Georgia Perimeter College’s information and information assets are adequately protected, that personal identities are safeguarded, and that compliance requirements are met. Information security personnel assess risks, define appropriate measures to address the risks, maintain processes to respond to information security incidents, and ensure that the GPC community understands their responsibilities and good practice.
Deborah Robinson, Chief Information Security Officer
Client Relations and Services office is here to serve students, faculty and staff by working with key constituents within and outside OIT to identify and pursue the best ways to use communications to help build community, strengthen OIT services, and highlight OIT’s leadership in the use of technology here at GPC.
Debra Cronin, Director of Client Relations and Services
Academic Technologies - The Instructional Technology Services team is comprised of highly qualified professionals skilled not only in the use of technology but also in pedagogy. Many of the staff have advanced degrees in instructional design and are trained to collaborate with subject matter experts, such as faculty, to design instruction that integrates technology in pedagogically sound and effective ways.
Tracy Adkins, Director of Academic Technologies
Joe Amador, Director of Planning and Projects
Get Help
Need help with a computer issue, software problem, or other technology related issue? Visit us at the Service Desk to find answers or get help.
Service Desk Hours
Monday - Thursday
7:00 a.m. to 7:00 p.m.
Friday
7:00 a.m. to 5:00 p.m.
Saturday and Sunday
12:00 p.m. to 5:00 p.m.
