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Criteria for Performance Excellence
Criteria for Performance Excellence
No matter the size or nature of your organization, the Criteria are a guide in your journey toward performance excellence. They can help your organization align resources; improve communication, productivity, and effectiveness; and achieve strategic goals.
The Criteria work as an integrated framework for managing an organization. They are simply a set of questions focusing on critical aspects of management that contribute to performance excellence:
- Leadership
- Strategic planning
- Customer focus
- Measurement, analysis, and knowledge management
- Workforce focus
- Operations focus
- Results
The Criteria serve two main purposes:
- Identify Baldrige Award recipients to serve as role models for other organizations
- Help organizations assess their improvement efforts, diagnose their overall performance management system, and identify their strengths and opportunities for improvement
There are three versions of the Criteria for Performance Excellence:
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For more information, please contact the Regional Manager in your area.
