- Lockdown Browser
- Scantron File Converter
- Clickers (Turning Point)
- Using Publisher Content
Submit a Helpdesk ticket
Helpdesk services are available 24/7 all year - including holidays.
Complete Computer Care for students, faculty and staff.
Blackboard Learn System Maintenance OutageBlackboard Learn will be unavailable for maintenance tomorrow from May 16th from 12:01AM until 12:00PM. If you need assistance or have any questions, please call 330-672-HELP or visit support.kent.edu to Submit a ticket.
Recommendation and Tips for Tests in Blackboard
-Faculty and Students
To ensure students can take tests successfully in Blackboard we highly recommend that instructors and students use the tip sheet below before taking or delivering tests.
Tips for Students - We also encourage course instructors to share this document with their students or upload this document in their Blackboard course.
Tips for Instructors- Please follow the recommendations in this document for setting up the tests in your Blackboard course. Also if your students run in to issues while taking the test in Blackboard you can Clear their Attempt or Submit on behalf of the student.
Course Set up for Summer 2013
Set up Course Shell- If your courses are not showing up in your Blackboard course list please contact your department scheduler asap.
Check Your Student Roster-Log in to your Blackboard Learn course, click "Users and Groups" under Control Panel and then click Users. If this list does not match your official student roster in FlashLine, please submit a ticket.
Course Combine- Submit the online course combine form with as much detail as possible.
Copy Content – Copy Content from one course to other Instructions - http://www.kent.edu/blackboard/faculty/upload/copying_course_content.pdf
Save student data from Learn course- To save student data and content from Blackboard Learn course please follow our End of Semester Checklist for Learn
- Online Learning: Browse our Blackboard Learn tutorials for students and faculty
- Request Individual Consultation or Group Workshops: Submit Request Consultation/Group Training form at http://www.kent.edu/blackboard/faculty/trainingandworkshops/index.cfm
- Personalized help: Visit http://support.kent.edu and open a support ticket
- 24/7 Support: Visit http://support.kent.edu or by calling 330.672.HELP (4357), 24x7
- Contact Local Support- support.kent.edu/localsupport
Scheduled Maintenance Window for Blackboard
Please note that Blackboard scheduled maintenance windows are Sundays 5:00 AM-7:00 AM. Blackboard system may be down during that time for regular maintenance please plan your class activities accordingly.
We will also post announcements in advance as well.