Submit a Helpdesk ticket
330-672-HELP (4357)
Helpdesk services are available 24/7 all year - including holidays.
Complete Computer Care for students, faculty and staff.
Visit The Tech Spot web site for services, hours and directions.
About IS
Information technology touches all of our lives in a multitude of ways. Whether you step on a Kent State campus to work or study, or use a remote or online service or device, information technology is working in the background.
At Kent State, the Division of Information Services is staffed with more than 150 full-time employees, as well as numerous student workers and part-time staff. We serve the university in person, online, and on the phone.
We serve everyone – students, staff, alumni and faculty members. We provide connectivity, devices, security and support that makes that online study a breeze, a classroom presentation flawless, or class grade submission or financial aid simple.
Our Departments
Enterprise Application Services
Enterprise Application Services (EAS) group provides core development, support and integration services for critical University systems used across the enterprise. Our specialties are Banner, FlashLine, Oracle, and SQL Server support. The third-party applications that integrate with Banner are also our responsibility. Our clients include the university community and off-campus vendors.
Educational Technology
From projectors in the classroom, to video conferencing; from educational technology tools to support learning, to support for online and hybrid course development; Educational Technology is here to support using technology to enhance learning at Kent State University. There are several specialties within Educational Technology.
Areas within Educational Technology include: Educational Technology Design, Course Management, Multimedia Development, Classroom Technologies, Academic Federated Services, End User Computing Infrastructure, Faculty Computer Refresh, and Moulton Hall Learning Technologies Center.
Go to Educational Technology
End User & Business Services
Areas within End User & Business Services include: End User Support Services, Helpdesk (including support.kent.edu), The Tech Spot @ ResNet, and IS Budgeting & Operator Services.
Infrastructure & Operations
Areas within Infrastructure & Operations include: Disaster Recovery, Security & Access Management, Systems Administration Server Support, and IS Operations/Data Center.
Network & Telecomm Services
Go to Network & Telecomm Services
Project Management Office
The Kent State Project Management Office (PMO) provides effective planning, coordination, and management of information technology projects across the university community. The PMO provides several key benefits, including improved access to project materials, timely notification of relevant project information, and improved communication among project participants.
