The Information Services Helpdesk provides support via the web, by phone and in-person.  We also provide help resources for Faculty & Staff, help for Students, help with Campus Wireless, and help Working from Off Campus.

Support.kent.edu
CLICK: Online Support Center at support.kent.edu

At the Online Support Center you can get access to thousands of KSU technology support resources online.

• Search knowledge articles
• Get password, login and FlashLine assistance
• Submit online support requests
• Find software downloads
• Chat live with an agent
• ...and more
  

Visit support.kent.edu for help today.

By Phone
CALL: Phone Support at 330.672.HELP (Available 24/7)

Speak with a Helpdesk agent via phone at 330.672.HELP (4357).  Phone support is available 24/7. 

In-person
VISIT: In-Person Support at IT Helpdesk, The Tech Spot and via your Local Support Person

In-person support is available through the IT Helpdesk, The Tech Spot (personal computers) and through your area's local support person.

Library IT Helpdesk (First Floor Library computer lab, Kent Campus)

Get in-person help for wireless connectivity, FlashLine, passwords, the Kent State VPN and more at the Library IT Helpdesk.  Support is always available during the official hours.  To reach a regional campus Helpdesk location, see the following list.

The Tech Spot (Tri-Towers Rotunda, Kent Campus)

Provides all students, faculty and staff with advanced computer support and repair for personally-owned computers.  Services include virus/spyware removal, data backup/recovery, hardware troubleshooting and software installation.  Visit The Tech Spot web site for more information.

Local Support (Academic & Administrative areas)

Should you require in-person assistance from within an administrative or academic department on campus, you may open a support request ticket with your end-user support professional via the Online Support Center at support.kent.edu.  A list of names, phone numbers and email addresses of local support people is also available.