Submit a Helpdesk ticket
Helpdesk services are available 24/7 all year - including holidays.
Complete Computer Care for students, faculty and staff.
Cognos Open Labs for report writers are held on the first and third Thursday of the month
in 103 Stewart Hall, from 9:00 am to 4:00 pm.
- Cognos Online Report Inventory (Link to web site)
- Cognos - Consumer User Guide (PDF)
- ODS - How to Locate a Field in Banner (PDF)
- ODS Change Request Form (Word Document)
- ODS Metadata v. 3.1 (Link to web site)
"Master the Art of Business Intelligence"White Belt
- Report Studio ( PDF)
- Inserting Code and Description in Prompt ( PDF)
- Inserting Code and Description in Report ( PDF)
- Prompt Value in Title ( PDF)
- User Defined Prompts and Maps ( PDF)
- Best Practices PowerPoint ( PDF)
- Adding Kent State Portlet ( PDF)
- List of Values ( PDF)
- Scheduling ( PDF)
- Creating Slots ( PDF)