Grievance/Complaint Policies and Procedures

The students, faculty, and administration of Macon State College are dedicated to creating and maintaining an environment which fosters the search for truth and a spirit of free inquiry. The requirement that students behave with respect and civility does not preempt thoughtful discourse and vigorous examination of beliefs, standards, and concepts.

The Macon State College Student Code of Conduct reads, "Laws, statutes, and regulations at the national, state, and local levels grant public institutions the authority to establish standards reasonably relevant to the lawful missions, processes, and functions of the institution. Such standards are not intended to prohibit the exercise of a right guaranteed by the Constitution or a law of the United States to a member of the academic community."

Realizing that students may have grievances/complaints regarding their experiences, either inside or outside of the classroom, Macon State College has developed and published the following policies that allow students to request review of issues of concern.

Concern Related To... Publication Page
Academic Affairs- Final Course Grade Appeal Form   2011-2012 Academic Catalog 40
Academic Affairs- General Student Petition   Academic Affairs Forms Webpage Top of Page
Academic Affairs- Student Petition for Course Substitution   Academic Affairs Forms Webpage Top of Page
Academic Affairs- WF Grade Received Appeal Form   2011-2012 Academic Catalog 41
Academic Freedom and Student Rights Student Handbook 57
Admissions Admissions Webpage Bottom of Page
Behavioral Assessment Team Student Handbook 61
Business Office- Appeal Form   Business Office Forms Page Middle of Page
Conflict Resolution Conflict Resolution Webpage Bottom of Page
Consensual Relationships Student Handbook 64
Customer Service Customer Service Feedback Form 1
Disability Services- Academic Accommodation Disability Services Policies and Procedures 4
Disability Services- Access Guide for Students with Disabilities 45
Family Educational Rights and Privacy Act (FERPA) Registrar Webpage Top of Page
Financial Aid- Dependency Petition Form   Financial Aid Forms Webpage Top of Page
Financial Aid- Max Time Frame Appeal Form   Financial Aid Forms Webpage Top of Page
Financial Aid- Satisfactory Academic Progress Satisfactory Academic Progress Policy 3
Financial Aid- Special Circumstances Appeal Form   Financial Aid Forms Webpage Top of Page
Nondiscrimination Student Handbook 77
Parking Parking Policy 10
Residence Life- General Concerns Residence Life Handbook 14
Residence Life- Application Residence Life Webpage 1
Residence Life- Contract Amendment Residence Life Webpage 1
Residence Life- Freshman Residency Residence Life Webpage 1
Residence Life- Maintenance Needs Residence Life Handbook 24
Sexual Harassment / Assault Student Handbook 79
Student Conduct Student Conduct Webpage Top of Page
Student Media Student Media Handbook 24
University System of Georgia Board of Regents Bylaws of the Board of Regents Section VIII
Violations of the Law Public Safety Webpage Top of Page

Students wishing to pursue a grievance/complaint related to a subject other than those listed above should follow the procedures of the Macon State College General Grievance/Complaint Policy.

General complaints should be addressed to those parties directly involved. If a complaint is not resolved using these means, a formal complaint can be filed using the procedures of the Macon State College General Grievance/Complaint Policy. The reporting system on this web site is confidential and easy to use. Global Compliance, a third-party provider specializing in this type of service, operates this system. Once a complaint is received from Global Compliance, a review is initiated at the College level within seven working days of its receipt. Complaints will be resolved in a timely manner and within a reasonable time frame in accordance with the nature of the complaint. Individuals who file complaints are advised when appropriate action has been taken.