A word regarding fees and fines with the Orange County Library System.
Library customers borrow over 13,000,000 items per year from the Orange County Library System. In striving to assure that the greatest variety of materials are available for Library users, we have found that fines are an effective encouragement for prompt return of materials. We also apply certain fees that encourage appropriate use of our materials so that once returned the items may be borrowed by others without delay.
We understand that due to a wide variety of circumstances such as illness or other unanticipated demands in our personal lives, materials are sometimes returned late. However, we do not attempt to judge any individual's circumstances as more excusable than another's. The impact of late returns is the same in all cases regardless of the cause. We do not provide exceptions based on cause.
As custodians of both the collection and the public's trust, the Library is committed to fair and consistent application of our policies. Holding all users equally accountable for the use of the Library and any fees or fines incurred is part of meeting that public obligation.
The Library works to encourage our borrowers to avoid the charging of fines and fees. We provide notices to help educate and inform borrowers regarding the use of their account. To learn more about how you can avoid fines please read more at How Can I Avoid Fines?
|TYPE OF MATERIAL||CHECK OUT PERIOD |
(Due before closing on due date)
|OVERDUE FINES||NUMBER OF TIMES ITEM CAN RENEW IF NO RESERVE ON ITEM|
|DVDs||7 days||$.25 per item |
|Other Materials||21 days||$.25 per item |
|Delivered Materials||24 days||$.25 per item |
Residents of the Orange County Library District, District property owners, fee card holders and reciprocal borrowers residing in Maitland or Winter Park are able to check out DVDs, MP3s and Playaways. To check out material, your library card account balance and any juvenile account balance for which you have accepted responsibility must be under $10. If an account reaches a balance of $10 or more, the entire balance must be paid for the account to again be eligible to check out material. A maximum of 100 items can be checked out at one time. Delinquent accounts may be handed over to a collection agency. When an account is handed over to a collection agency, a $10.00 charge will be added to the library account.
What if I lose or damage an item?
For each item that is lost or damaged, the Library cost plus a $5 non-refundable handling charge is assessed to the patron account. Within one month of payment, if the Library item is returned in good condition and receipts presented, a partial refund may be issued. Please note that in order to control the quality and content of our collection the Library does not accept replacement copies in lieu of payment for damaged materials.
|Library Card Replacement||$3.00, payable at the time the card is reissued.|
|Non-resident fee card||Individuals residing outside of the service area may purchase a Library card. The cost is $75 for three months, $100 for six months, or $125 for one year. Fee cards are non-refundable.|
|Postage on items |
|When materials are mailed to the library, they must have the proper postage. If not, the difference will be charged on the patron account along with a $5 handling charge.|
|Returned item missing the case, cover, labels, tags||A $5 non-refundable handling charge will be assessed.|
|Returned item missing a disc or video||A $5 non-refundable handling charge will be assessed. Additionally, if the missing part is returned within 30 days, any overdue fines that may have accumulated will be charged. If the missing part is not returned within 30 days, the account will be charged for the cost of the item unless the item is a CD book. For CD books, if the missing part is not returned within 30 days, the account will be charged a $30 replacement fee.|
|Scanning||$1 per page which can be saved to a portable device provided by patron.|
|Sending Fax||$1 per page.|
|Computer use||Cardholder must have a zero balance on account. Residential, property and fee cardholders may have up to three free one-hour sessions per day, with additional one-hour sessions available for $5 each. Other patrons are charged $5 for one session or $10 for 7 consecutive days for up to three sessions a day.|
|Technology classes||Cardholder must have a zero balance on account. This service is free for residential, property, and fee cardholders. A $5 late cancellation fee will be charged unless reservations are cancelled by 11:59 p.m. the day before the class is scheduled.|
|Non-resident Technology Classes||The cost per class is $10. A $5 late cancellation fee will be charged unless reservations are cancelled by 11:59 p.m. the day before the class is scheduled. Class fees are non-refundable.|
|Meeting Room Use||Cardholder must have zero balance on account. Albertson Room (at Main): $150 per two hours, catering fee $75 if bringing food/beverages. Other rooms (Main and Branches): $10 per hour, $25 catering fee if bringing food/beverages.|
|Main Co-working Room||Cardholder must have zero balance on account. $5 per hour, $10 catering fee if bringing in food/beverages.|
|Technology and Education Center Computer Classroom Rental||Cardholder must have a zero balance on account. Non-cardholders and non-residents may also rent these rooms.
$250 for 1 - 4 hours, $500 for 4 - 8 hours
Direct inquiries to 407.835.7381 or firstname.lastname@example.org.
View additional information.
|Melrose Center Reservations||Cardholder must have zero balance on account.
View the fee schedule for studio and equipment bookings.
|Melrose Conference Room||Fee cardholders can reserve the Melrose Conference Room for $125/hour. Otherwise, rate is $150/hour.|
|Photocopies*||$.15 a page in person||Microfilm - 8 1/2 x 11||$.50 a page in person|
|Computer Printouts*||$.15 a page in person||Microfilm 11 x 17||$1.00 a page in person|
|Color Computer Printouts*||$1 a page in person|
For patrons requesting library staff to make copies to mail or fax, there is a $5.00 handling fee plus a per copy charge: $.25 per page for 8.5 x 11 print copies, $.50 per page for 8.5 x 11 microform, and $1.00 per page for 11 x 17 microform. There is a 10-page maximum.
* Value cards are needed to pay for copies and computer printouts. Value cards may be purchased in vending machines for $1.00 and are used to pay for copies. The vending machine dispenses value cards with $.50 value, and additional value added. Value cards are non-refundable.
We provide many opportunities for you to avoid the accrual of fines on your library account. Orange County Library System materials may be returned to any Orange County Library System location, regardless of where they were checked out. You may request a check in receipt at any location when you return an item to the service desk or staffed drive up window. Please note that materials returned to an after hours drop once a location is closed will be considered returned on the next date on which that location is open.
The Library provides 3 ways for you to renew your eligible material:
- You may renew materials online by logging into your library card account.
- You may call our renewal line, at 407.835.7323 (option 2)
- You may call Questline at 407.835.7323
Add your email address to your account and you will receive a courtesy notice:
- When an item is due in 3 days
- On the day an item is due
Please note that these are courtesy notices. Failure of the notice to be delivered by your email supplier does not excuse fines.
An overdue notice is emailed once an item is 14 days past due. If you do not have an email address on your account, the overdue notice will be mailed. Once an item is 28 days past due, it is assumed lost. A bill will be mailed, and your account will be assessed the cost of the lost item plus a $5 non-refundable handling fee.
The Orange County Library System offers several ways to pay your fines. You can see what fines you have accrued by logging into your account. You are able to pay online with your MasterCard or Visa. You can also pay by MasterCard or Visa over the phone by calling Questline at 407.835.7323. Fines can also be paid at any location. Personal checks are not accepted. Money orders or cashier’s checks are accepted in person or via mail (Orange County Library System, Circulation Department, 101 E. Central Blvd., Orlando, FL 32801).