If you've updated to iOS7 and are unable to open an e-book through the OverDrive app, be sure to update to the latest version of the app (v3.0.2). After updating the app you may be prompted to re-authorize the app with your Adobe ID. Refer to the iOS section of this Help article from OverDrive Support for assistance.
Before you fill out the form below, we may be able to help. Do any of the questions below describe your problem?
- How can I return an e-book or audiobook early (before the checkout period ends)?
- When I try to transfer a WMA audiobook from OverDrive to my iPhone, iPod touch, or iPad I get the message "Some of the items in the iTunes library were not copied..." What should I do?
- I accidentally downloaded the wrong format for my device...what should I do?
- I'm a reciprocal borrower, can I check out e-books and downloadable audiobooks?
- Why is my account blocked from using OverDrive?
- I've placed a title on hold, but I'm not receiving the notice that it's ready to be checked out.
- There is a known issue with iOS devices (iPhone, iPad, iPod touch) and ePub e-books. If you are reading an ePub title on an iOS device and the book pages stop loading, please try restarting the OverDrive Media Console app. Learn how to restart the app.
- Penguin Publishing has changed how their e-books work with Kindle devices and the Kindle App. Penguin e-books loaned for reading on Kindle devices will need to be downloaded to a computer then transferred to the device over USB. For library patrons, this means Penguin e-books will no longer be available for over-the-air delivery to Kindle devices. At this time, Penguin e-books are not compatible with the Kindle App. We will share more information with you as it becomes available.
If none of these describe your situation then complete the OverDrive Help Request form below and we'll troubleshoot the problem you are experiencing. If you're experiencing an issue with your library card PIN, please contact the library at firstname.lastname@example.org or call 407.835.7323.