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Paying Your Bill
Please send your payment to:
Troy University
Student Financial Services Office
155 Adams Administration Building
Troy, AL 36082
Please write you student ID number or SSN on your payment. Payments not received by the tuition due date, or payments that the Student Financial Services Office is unable to process, will be subject to a a late fee.
When paying by mail, the following methods of payment are accepted:
The Student Financial Services Office windows are open from 8:15 am until 4:00 pm Monday through Friday. Please note that these hours are subject to change based on the university holiday schedule. Remember -- photo ID is required to access your student account.
When paying in person, the following methods of payment are accepted:
Payments on the Web are now available through Troy University Trojan Web Express. Students will need to log into Trojan Web Express using their Login ID and password; just click on "Make a payment" under "Financial Profile".
Payments can only be accepted for current charges on a student's account.
There is no charge for credit card payments or electronic check. Funds must be available at the time of payment.
When paying on the web, the following methods of payment are accepted:
Some grant, scholarship, and loan funds are sent to Troy University by check. These checks are either payable to the student only, to the student AND Troy University, or to Troy University only. All checks that include Troy University on the "Payee" line MUST be applied to the student's account. The student is responsible for ensuring that grant, scholarship or loan funds have been received at Troy University by August 1 for Fall, December 10th for Spring, or May 29th for Summer. Semester students be sure your 1/3 payment is covered or you could be de-registered. You may wish to pay and be reimbursed after the third party check arrives.
(Loan funds from a third party)
In most cases, students MUST sign for these checks and apply them to their account. Some checks are made payable directly to the university. Students will be notified if an over-payment occurs in these instances and when a refund will be available for them. For more information, please contact the Student Financial Services Office at (334) 670-3124.
The student is responsible for ensuring that MISC loan funds have been received at Troy University by the tuition due date for the current semester/term, and for applying the check to their account within the first 10 calendar days of the current semester/term. If funds are not applied, and/or there is a balance due after funds are applied, the account is subject to a late fee. A restriction will be placed on the students account until the balance is cleared. This hold will prevent the student from registering for future semester/terms, from receiving transcripts, and from receiving a diploma. Failure to pay the balance due may result in the account being referred to collections.
Other grants or scholarships will be transmitted to the student's account electronically and do not require the student's signature for disbursement. These usually include grants or scholarships from Troy University. For more information, please contact the Student Financial Services Office at (334) 670-3124.
(Scholarships funds from an outside agency)
Checks should be sent directly to the Financial Aid Office (Please note on the check that these are scholarship funds):
Attention: Melissa Foran
Troy University Financial Aid Office
116 Adams Administration Building
Troy, AL 36082
Checks payable to "Troy University"
Please include all of the following information with the check:
These checks will be received by the Student Financial Aid Office and DO NOT require the student's signature before funds are applied to the student's account. For more information, please contact the Financial Aid Office at (334) 670-3185. The student is responsible for ensuring that scholarship funds have been received at Troy University by the tuition due date for the current semester/term.
Students are responsible for applying the POS check to their account within the first 10 calendar days of the current semester/term. If funds are not applied, and/or there is a balance due after funds are applied, the account is subject to a a late fee. A restriction will be placed on the students account until the balance is cleared. This hold will prevent the student from registering for future semesters/terms, from receiving transcripts, and from receiving a diplomas. Failure to pay the balance due may result in the account being referred to collections.
A service fee will be charged for any check not honored by a bank (for any reason) and returned unpaid to Troy University. If the returned check was for tuition and charges are still outstanding after the tuition due date, a late fee will also be assessed to the student's account. A HOLD will be placed on the students account until the returned check and fee is cleared. This hold will prevent the student from registering for future semesters/terms, from receiving transcripts, and from receiving a diploma. Failure to pay the balance due from a returned check may result in the account being referred to collections.
Balances resulting from returned check(s) may be paid with the following:
If Troy University has had three or more returned checks on an account, further check writing privileges at Troy University will be revoked for the student's account, after which, we will accept only verified funds on the account.
Please contact that Student Financial Services Office at (334) 670-3124 for any questions.
Failure to pay in full all tuition and other fees for any semester/term (or session) will result in a HOLD being placed on the account. Students will be restricted from registering for future semesters/terms, from receiving a transcript or diploma, and from the use of university facilities such as the library or health center.
Delinquent accounts may be referred to a commercial collection agency and may be reported to national credit bureaus. All costs, expenses and fees (including, but not limited to attorney fees, court costs, and other out-of-pocket expenses) incurred by the University in collecting or attempting to collect a past-due account are the responsibility of the student, and shall be charged to the student's account. Please contact the Student Financial Services Office immediately to resolve any past due account at (334) 670-3124.
HOLDS will be placed on student accounts by the Student Financial Services Office, if a balance remains after the tuition due date for the current semester/term, or if Troy University has received a returned check on the account. Students will be restricted from registering for future semester/terms, from receiving a transcript or diploma. For information on other university HOLDS, please contact the appropriate department(s).
Credit balances created by financial aid, tuition adjustments, or overpayment will be remitted to the student. Financial aid and tuition refunds will be disbursed to Troy University students via the Trojan OneCard. With the new Trojan OneCard, refunds will be delivered in the manner the students choose – Easy Refund to the OneCard debit card, Electronic Funds Transfer to the student’s bank account or paper check. We are very excited about this opportunity to provide students a choice on how they wish to receive their refund. To learn more about Higher One go to http://www.HigherOne.com/. Even if you do not receive Financial Aid, you may be eligible to receive a refund from Troy University. For example, if you drop a class during the drop/add period, or if you withdraw, you might be eligible for a refund. Beginning March 2007 refunds will be issued to students via the Trojan OneCard.
Students who meet the following criteria will automatically have credits posted according to their choice:
Students with any of the above situations will either 1) need to contact Student Financial Services for resolution, or 2) have appropriate checks issued after review and approval (minimum 5 day delay).
Refunds from Grants and/or Scholarships: Some grant and scholarship monies, are sent to the Student Financial Services Office in check form. You will have to come to the Student Financial Services Office windows or check with your site to endorse these checks to either receive the funds or deposit them to your student account. Checks will not be available for signing until after the first day of class for the current semester/term. If grant funds need to be applied to the student's account to cover tuition an/or board charges, the student is responsible for promptly applying these funds to their student account. Failure to do say may result in a late fee being applied to the student's account, per university policy. After a Grant check has been applied, any credit on an account will be refunded back to the student per the usual refund policy.
To resolve a prior semester/term balance, please contact the Student Financial Services Office at (334) 670-3124 and ask for a Cashier.
Failure to pay in full all tuition and other fees for any semester/term (or session) will result in a HOLD being placed on the account. Students will be restricted from registering for future semesters/terms, and from receiving a transcript or diploma.
Delinquent accounts may be referred to a commercial collection agency and may be reported to national credit bureaus. All costs, expenses and fees (including, but not limited to attorney fees, court costs, and other out-of-pocket expenses) incurred by the University in collecting or attempting to collect a past-due account are the responsibility of the student, and shall be charged to the student's account. Please contact a Cashier at the Student Financial Services Office immediately to resolve any past due account at (334) 670-3124.
Some students have tuition payment arrangements through their employers or other third parties, such as ROTC or a company employer. As a rule of thumb, sponsors agree to be responsible for tuition charges only, not fees or other charges.
Please submit a voucher, or letter of credit indicating which student you are sponsoring. The voucher should be typed on the sponsor's letterhead and include the following information:
Mail your voucher to:
Troy University
Student Financial Services Office
Attn: Third Party Billing
155 Adams Administration Building
Troy, AL 36082
Vouchers should be received at Troy University by August 1 for Fall, December 10th for Spring, or May 29th for Summer
Students should verify their payment arrangement with their sponsor. If the sponsor has agreed to be billed directly, they (the sponsor) should submit a voucher, letter of credit, or other form of authorization to Troy University by the tuition due date for the semester/term(s) being sponsored. The voucher should be typed on the sponsor's letterhead and include the following information:
The Student Financial Services Office will submit a bill directly to the sponsor after the published add/drop date for the semester/term, and then credit the student's account for that amount. Students can check their account on Trojan Web Express and print for their records. The statement will reflect a balance due until such time as the billing process is complete.
Note: If the sponsor is not paying the full balance on the account, the student is responsible for paying the difference to Troy University by the tuition due date for the current semester/term. If a student has financial aid over and above the tuition charges covered by a sponsor, the student must request their refund check from the Student Financial Services Office in the usual manner. For more information, please contact the Student Financial Services Office.
Withdrawal for Non-Payment or How Semester Students' Schedules are Cancelled
Last Updated: 04/18/2012
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