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UAB Instructional Technology - Windows XP Setup Guide

UAB's Department of Instructional Technology recommends the following for optimal performance of Blackboard Learn on your computer. If your computer is not set up correctly, you will experience errors in feature functionality.

1. You must be running Internet Explorer version 6 or greater installed. To learn how to check which version you are using click here. For other supported browsers click here.

2. You must have Java 1.6.33 installed. NOTE: Multiple versions of Java installed on the same computer can cause errors to occur. It is highly recommended that you remove all Java versions and only have Java 1.6.33 installed.

To learn how to check your Java version click here.
To learn how to determine and remove multiple versions of Java click here.
To learn how to install Java click here.
To learn how to turn off automatic updates click here.

3. Disable all pop-up Blockers. To learn how to disable your pop-up Blocker click here.

4. Your Microsoft Office must be up to date with the latest patches. To learn how to check and update Microsoft Office click here.

5. Plug-ins that must be installed: RealPlayer, Adobe Reader, Flash Player. To learn how to check for Plug-ins click here.

6. You must Accept/Run the Security Certificate when prompted at logon. To learn how to Accept/Run Security Certificates click here.

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How do I check which browser version I am using?

  1. In your web browser, go to the Help Menu in the Toolbar.
  2. Go to the About Internet Explorer option.
  3. A pop-up window should appear that gives you information about the browser that you are using. Look for the version information, version 6.0 or higher is recommended for Internet Explorer.

If you are not currently using Internet Explorer 6.0 or higher then you can install the latest version (Internet Explorer 8) by clicking here.

Supported Browsers for Blackboard Learn

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How do I check which Java version I am using?

To check which version of Java you have installed:

  1. Click on the Start button on the bottom of your screen.
  2. Choose the Control Panel Option. If the Control Panel displays in Category View, select Switch to Classic View.
  3. Once the Control Panel is in Classic View, double-click on the Java icon to open the Java Control Panel. (If you do not have a Java icon, then you do not have Java installed on your computer. To learn how to install Java click here.)
  4. In the Java Control Panel, select the General tab and then select About.
  5. The About Java window will open. The Java version that you are using displays in the window. Note: The version information should be Version 1.6.33.

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How can I know if I have multiple versions of Java, and how can I remove them?

To check to see if you have multiple versions of Java installed:

  1. Click on the Start button on the bottom of your screen.
  2. Choose the Control Panel option.
  3. Select the Add or Remove Programs option in either the Category View or the Classic view.
  4. The Add or Remove Programs window will appear.
  5. The Java files will be listed as J2SE Runtime Environment and then the version information (such as 1.6 Update 22). It is highly recommended that the only J2SE Runtime Environment 1.6 Update 33 be installed. If this is the only version listed than you will not need to do anything else. If there are multiple versions, please follow the following steps to remove ALL versions (including 1.6.33).
  6. To remove a version of Java, select it from the list and choose Remove.
  7. A pop-up window will appear to ask you if you are sure you want to remove the program. Select Yes.
  8. A progress window will appear to let you see that the program is being removed.

Once you have removed a version of Java, continue to remove any other versions that may also be installed using the same steps. Note: Even if you have J2SE runtime Environment 1.6 Update 33 installed you need to remove it and then reinstall it based on the instructions, click here.

When you have finished removing ALL of the versions of Java you can then go to the next step and install Java 1.6.33.

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How do I install Java?

To install Java 1.6.33:

  1. Go here to download the current supported Java version (Please follow the instructions provided on the download website to disable the security warning.)
  2. Choose a location on your computer that you want to save the file to, so that you can run the installation after it is finished downloading.
  3. Once the file is finished downloading, locate the file on your computer and double-click on it.
  4. Once the Open File window opens, click on Run button.
  5. Next the License Agreement will open. Choose Typical setup, then click Accept.
  6. You will then go to the Additional Programs page, do NOT select either of these items.
  7. Click Next to continue.
  8. Installation of Java will begin. This process may take a few minutes, so please be patient.
  9. Once the installation is complete, click on the Finish button.

You now have Java installed on your computer!

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How do I turn off automatic updates?

To turn off the Java automatic updates

  1. Click on the Start button on the bottom of your screen.
  2. Choose the Control Panel Option. If the Control Panel displays in Category View, select Switch to Classic View.
  3. Once the Control Panel is in Classic View, double-click on the Java icon to open the Java Control Panel. (If you do not have a Java icon, then you do not have Java installed on your computer. To learn how to install Java 1.6.33 click here.)
  4. In the Java Control Panel, select the Update tab and then uncheck the Check for Updates Automatically option.
  5. This will bring up a warning message. Click on Never Check to continue.
  6. Once you have selected Never Check, click on the OK button.

You have now turned off the automatic updates for Java.

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How do I disable Pop-up Blockers?

  1. Open Internet Explorer and click on Tools - Pop-up Blocker - Pop-up Blocker Settings.
  2. In the address field, there are four (4) trusted sites that need to be added. In the field type each of the following and click Add after you enter each one. Here are the sites you will need to add: *.uab.edu, uabvoice.wimba.com, uab.wimba.com and www.respondus.com.
  3. Click Close once you have finished adding these four (4) sites.

Various pop-up blockers, toolbars, security software, and malware (computer viruses, adware, spyware, etc.) could potentially interfere with the triggers necessary to open the window or accept the file attached. If you are unsure whether or not these programs are installed on your computer, contact the AskIT Help Desk at 996-5555 or via email at askit@uab.edu.

Note: If you are running Pop-up Blocker, it is necessary to add the UAB Blackboard Learn site, https://uabcourses.uab.edu, as a trusted site. This can be done by following theses instructions.

Since the Google toolbar is a very common toolbar installed on computers, this next section will go through the process of how to turn off the pop-up blocking feature. Since many of the toolbars are similar, this process should be similar for other toolbars.

  1. If you have Google toolbar installed it should appear at the top of your browser.
  2. On the right-hand side of the screen, choose the Settings button and then choose Options.
  3. Uncheck all boxes related to the Pop-up Blocker.
  4. Click the OK button to complete disabling the Pop-up Blocker.

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How do I check to make sure my Microsoft Office is up to date?

Click on the Start - All Programs - Microsoft Update. This will open the Microsoft Update webpage. The website will scan to see if there are any updates available for your computer. Follow the on screen instructions for installing any available updates.

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How do I check to see if I have the Plug-ins that I need?

Click on the link for each Plug-in to determine if it is installed on your computer.

Required Plug-ins
Recommended Plug-ins
Adobe Acrabat Adobe Acrobat
Adobe Shockwave
Adobe Flash Player
QuickTime
RealPlayer
Windows Media Player

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How do I Accept/Run Security Certificates?

The first time you log in to Blackboard Learn, you should receive two (2) pop-ups for validating the Java application.

  1. Make sure that you select the Always trust content from this publisher check box for each certificate.
  2. Click on the Run button for each certificate.

You have now accepted and run the authentication certificates.

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