UKAT Service Desk
Microsoft Windows 10 Enterprise
Please note that testing of the Windows 10 operating system has revealed compatibility issues with current UK applications. The list shown below is not inclusive.
- SAP Web applications in Microsoft Internet Explorer 11 and Edge
- Cisco VPN clients (v5.0.07.0410, v5.0.07.0440, and v4.9.01.0080)
- Cisco applications such as IP Communicator and Agent Desktop/Supervisor
- Microsoft Endpoint Protection 2012
- Kronos Workforce Central v6.2 and earlier versions
Google 2-Step VerificationUK Analytics and Technologies (UKAT) is excited to announce updated security for Google Apps for Education users. As part of a continuing investment and improvement to UK’s cyber infrastructure, UKAT will add a 2-Step Verification (2SV) option for users of UK’s Google Apps or UK’s Gmail domain @g.uky.edu. Users can choose to maintain their current Google Apps security or activate the 2-step authentication.
Upcoming SAP UpgradeThe university will conduct an upgrade of the SAP system from Saturday, December 6, 2014 at 8:00 a.m. to Monday, December 8, 2014 at 8:00 a.m. The myUK Portal will also be unavailable during this timeframe.
VOICEMAIL MIGRATION TO CISCO UNITY CONNECTIONUKAT is in the process of migrating ALL University voice mailboxes from Exchange Unified Messaging to the Cisco Unity Connection platform. Click here to learn more.
Additional Adobe Software now available for UK departments and employeesThe latest versions of Adobe Creative Cloud, Captivate, and Presenter are available for University of Kentucky faculty and staff from download.uky.edu. UK's Adobe software licensing agreement has been expanded to cover the full suite of Creative Cloud desktop applications, including Acrobat XI Pro, Photoshop, Lightroom, Illustrator, InDesign, Premiere Pro, After Effects, Dreamweaver, Muse, Flash Professional, and more. For more information, please see UKAT's Adobe Creative Cloud FAQ or visit Adobe's Creative Cloud website.
Password Policy Update September, 26th 2013
UKAT Team members will be rolling out an updated default password, effective 8:00 AM Thursday September 26th. The new default password will be u$ + ‹last 6 of UKID number› + blue
for example: u$123456blue
UKAT Service Desk provides a single point of contact for the technological needs of students, faculty, staff and alumni. UKAT Service Desk supports the overall strategic goals of UKAT by assisting with the knowledge and tools for success with any information technology at the University Of Kentucky. This site contains many self-help topics or you may contact the UKAT Service Desk for additional assistance.http://www.uky.edu/ukat/help/system-status http://www.uky.edu/ukat/help/upcoming-events http://www.uky.edu/ukat/help/self-help http://www.uky.edu/ukat/help/support
- Request Password Reset
- Link-Blue Account Help
Ky Trade: Student Hardware support
located in the WT Young Library basement provides student computer hardware repair or virus removal services.
- Medical Center Help Desk
Academic Technology Training Library
- Adobe Connect
- Echo 360
- Turning Point
Students, Faculty, and Staff may also contact the IT Service Desk to receive additional technical support by calling
(859) 218-4357 or by emailing questions to firstname.lastname@example.org