Resource Phone Directory

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Fall 2012 Directory

Client Support: Responsible for the IT service desk, help center, technical support, divisional support and many other user support issues for CCNY community.
Ext. For Urgent Situations E-mail
Vernon Ballard
Director of Client Support
Services & Information
Security Officer 5221 646-302-1176 vern@ccny.cuny.edu
Dixon Ansong
Manager of Client
Services 7011 718-839-0758 dansong@ccny.cuny.edu
Mary Abud
Service Desk 7012   mabud@ccny.cuny.edu
Tanece Amin
Service Desk 8333 917-374-3475 tamin@ccny.cuny.edu
Patrick Flores
Administration-Tech
Support Specialist 5064 917-692-9486 pflores@ccny.cuny.edu
Tanichea Blackstock
Administration-Tech
Support Specialist 6722 917-494-1913 tblackstock@ccny.cuny.edu
Robert Hernandez
CWE- Computer Systems
Administrator 212-925-6625 917-687-0225 robert@ccny.cuny.edu
Wendell Freeman
EDM- Apple Support
Specialist 7403 917-642-6191 skiter@ccny.cuny.edu
Felix Rochet
Enrollment Management-
Tech Support 7570   frochet@ccny.cuny.edu
Alcides Chavez
GSOE- System &
User Support Tech 7168 646-468-3166 alcides@ccny.cuny.edu
Shaoquan Lin
Network Support
Specialist & GSOE-
Network and
Systems Support 6762 347-236-6680 lin@ccny.cuny.edu
Karl Li
Science- Network
Support Specialist 7911 646-261-4821 karl@ccny.cuny.edu
Howard Schneiderman
Sophie Davis-
Network Administrator 6958 646-261-4675 howie@ccny.cuny.edu
IT Service Desk:
Provides technical support
via phone and in-person
visits for e-mail, network,
internet, all Microsoft
products and equipment. 7878   servicedesk@ccny.cuny.edu
Instructional Technology and Media Support Services: Provides audio-visual, and presentation resources and services, lab support, cITy TECH Center management and email support.
Ext. For Urgent Situations E-mail
Curtis Rias
Sr. Director of Information
Technology and Media
Support Services 7073 646-894-2836 curtis@ccny.cuny.edu
Nana Abeyie
Information Technology
and Media Support
Services 6899 347-723-3421 nana@ccny.cuny.edu
Kent Eng
BlackBoard Administrator 6524 646-261-3325 kent@ccny.cuny.edu
Infrastructure Support Services: Responsible for network infrastructure, user accounts, web/internet technical support, internet connectivity support, messaging and phones systems.
Ext. For Urgent Situations E-mail
Youssef Elhajji
Director of Infrastructure 7370 347-723-4467 youssef@ccny.cuny.edu
Jonathan Zhao
Network Services 7177 347-236-6819 jonathan@ccny.cuny.edu
Brad Harbans
System Administrator 6644 718-679-7457 brad@ccny.cuny.edu
Phil Feng
Cabling 6199 917-974-8292 pfeng@ccny.cuny.edu
Kristopher Mui
Telecommunications
-Technician 8888 917-881-8361 kmui@ccny.cuny.edu
Application Development Services: Responsible for software development, web applications, mainframe support (SIMS) and CUNYfirst.
Ext. For Urgent Situations E-mail
Rodel Sena
Director of Application
Development Services 6192   rodel@ccny.cuny.edu
Annamma Abraham
Sr. Programmer 8421   aabraham@ccny.cuny.edu
Beth Schneiderman
Lyris/Web Support 7083   beth@ccny.cuny.edu
IT Business Services: Responsible for managing budgets for all OIT units including processing purchase requisitions, handling temp services, and office operation.
Ext. For Urgent Situations E-mail
Otto Marte
Sr. Directory of Business
Services 6190 347-236-6843 marte@ccny.cuny.edu
Karen Pratt
Administrative Assistant
to IT Business Services 7009   kpratt@ccny.cuny.edu
Office of the Deputy Chief Information: Officer: Responsible for project management, operational management, supervision of all technology services.
Ext. For Urgent Situations E-mail
Mark Kam
Deputy Chief
Information Officer 7081 646-894-8521 mkam@ccny.cuny.edu
Maria Rio
Administrative Assistant
to DCIO 7165   mrio@ccny.cuny.edu
Office of Vice President and Chief Information Officer: Responsible for the strategic planning, implementation, and continued supervision of all technology projects at CCNY.
Ext. For Urgent Situations E-mail
Praveen Panchal
Vice President of IT &
Chief Information Officer 7775 917-295-1010 ppanchal@ccny.cuny.edu
Ivette Rodriguez
Administrative
Assistant to VP 8223   ivette@ccny.cuny.edu