The Ombudsperson attempts to resolve conflicts that arise between members of the College. The term “Ombudsman” is a Swedish word used to describe public officials designated to resolve citizens’ grievances with governmental agencies.

The City College of New York’s Ombudsperson is Professor of Biology Jane Gallagher.  She can be reached at 212-650-8507 or jnegall@sci.ccny.cuny.edu.

What does the Ombudsperson do?

• The Ombudsperson is a neutral and independent member of the City College Community who responds to concerns and complaints from faculty, staff and students.
• The Ombudsperson is sensitive to the rights and concerns of each person who is involved in a complaint brought to the Ombudsperson's office. 
• The Ombudsperson provides a confidential space to discuss concerns and complaints. 
• The Ombudsperson listens to concerns and complaints and shares information concerning City College policies. 
• The Ombudsperson helps to generate solutions to resolve problems. 
• The Ombudsperson may share general concerns with the City College administration in order to engage the College community in conversation and to enhance communication between the members of the College community.
• There is a Student Ombudsperson in the Office of the Ombudsperson who performs his/her duties in consultation with the Faculty Ombudsperson.

What doesn’t the Ombudsperson do?

• The Ombudsperson does not share information concerning any case unless permission is given by the person who brings the concern or complaint to the office.
• The Ombudsperson does not maintain permanent records of individual cases.
  
• The Ombudsperson has no power to create or change the City College policy or rules, but can recommend changes.