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IMAGE: Students Use a Computer Lab in the Library
Students Use a Computer Lab in the Library
IMAGE: A Technician Examines Campus Networking Equipment
A Technician Examines Campus Networking Equipment
IMAGE: Tech at Night Student Employees Support Residence Hall Students
Tech at Night Student Employees Support Residence Hall Students
IMAGE: Staff Members Learn About New Software
Staff Members Learn About New Software
IMAGE: A TECHnician from The Tech Spot Repairs a Laptop
A TECHnician from The Tech Spot Repairs a Laptop
IMAGE: A Student Studies Outdoors
A Student Studies Outdoors
IMAGE: A Student Uses Her Smartphone
A Student Uses Her Smartphone
IMAGE: Students Work from an Electronic Classroom
Students Work from an Electronic Classroom

Departments

Educational Technology & Service Management

Executive Director, Paul Albert

Classroom and Instructional Technologies
Classroom and Instructional Technologies provides consultation, design, and installation services for adding or upgrading electronic instructional equipment to classrooms located on the Kent Campus. We also provide maintenance on all equipment that we install. We are also responsible for all institutional display and P.A. services for the Kent Campus.

Manager, Bob Minno
Services offered by Classroom Technology

Course Management ( Blackboard Support)
Course Management provides services to faculty, students and staff for teaching and learning by integrating tools and technologies into their courses. The Course Management group provides phone and email support for faculty using Blackboard. We provide one-on-one consultation to faculty who wish to design and facilitate their Blackboard course. Course Management also conducts group/department training for faculty to meet their specific needs.

Educational Technology application support group develops and supports solutions that can help you with your integration of education technologies and applications into all aspects of teaching and learning. In addition to working with you to develop specific course applications, we also create applications that assist you in creating and delivering your own educational materials. We also develop and support applications such as support KSUtube ( ksutube.kent.edu) for delivering streaming video and the KSU Presenter ( presenter.kent.edu) to create Power Point type presentations with audio.

Manager, Preeti Palvankar
Services offered by Course Management

IS Administrative Support
IS Administrative Support facilitates the financial and human resource needs of the division. Working collaboratively with the division’s departments, our office provides financial, employment, and administrative services. IS Business Services is responsible for financial planning and management for the division, including accounting and budgeting, financial analysis and forecasting, internal billing, and review of purchasing activities for adherence to university financial policies & procedures. IS Human Resource Services is responsible for the coordination of recruitment and hiring procedures, providing current employment statistics, maintaining accurate employee records, and assistance in evaluation and classification of new and existing positions.

Manager, Catherine Zapytowski

Service Management

Customer Support
Customer Support provides all of Kent State's campuses with 24/7 technology support and communication, including phone support, online support, and multiple in person walk-up technology support locations. We also update knowledge articles, resolve tickets, monitor quality of tickets, conduct training and also advertise and create division communications.

Manager, Wendy Shih
Services offered by Customer Support

Federated Desktop Support
We provide efficient, responsive, and courteous IT support to faculty and staff, and we provide leadership in planning for the effective use of technology. Find your local support person at support.kent.edu/localsupport.

Manager, Jim Raber
Services offered by Academic Federated Desktop Support

Director, Service Management, Jay Frye
Services offered by Administrative Federated Desktop Support

Enterprise Support & Applications Services

Executive Director, Coleen Santee

Application Services
Application Services provides development services related to enterprise software across the organization in a timely manner. The Enterprise Applications team supports Banner and other software and databases used at the overall university level. We maintain the delivered software and create custom processes and features requested by our functional client areas. The main skills used by this team are PL/SQL, Pro*C, Unix scripting, Groovy, and Grails. We support Oracle, SQL Server and MySql databases.

Director, Andrea Nunley
Services offered by Application Services

Business Intelligence
The Business Intelligence team provides solutions for reporting, document imaging, and letter generation. Along with supporting the systems, the BI team produces high level reports and document imaging applications.

Manager, Chris Muller
Services offered by Business Intelligence

Application Support ( Training Resources)
The Application Support Group develops and delivers training to University employees on applications developed and support by the Information Services division. Training professionals will work with clients to develop training materials that address the specific needs of the target audience. Training can be delivered using numerous methods: traditional classroom with trainer, online web-based with trainer, online self-help tools, printed guides and cheat sheets and online videos.

Interim Supervisor, Carole Pegoraro
Services offered by Application Support

Disaster Recovery
Disaster Recovery is responsible for the backup and recovery of university systems.

Team Leader, Don Schafer
Services offered by Disaster Recovery

Project Management Office
The Kent State Project Management Office (PMO) provides effective planning, coordination, and management of information technology projects across the university.  The PMO also includes a team of Business Systems Analysts that are responsible for gathering project requirements and ensuring the outcome of the project meets the needs of the business.

Manager, Barbara McClintick
Team Leader, Business System Analysts, Holly Slocum
Services offered by the Project Management Office

Web Presence
The Web Presence department manages the University's enterprise content management system and student-staff-faculty web portal. Its development team also develops rich-internet-applications & mobile applications to meet our institution's diverse needs. Our mission is to provide an enhanced web and mobile experience to Kent State University's constituents by developing user-friendly software applications rapidly. Technologies include C#.NET/ASP.NET, Java, Cold Fusion, Groovy on Grails, Ruby, SQL, Oracle.

Director, Sameer Jaleel
Services offered by Web Presence

IT Infrastructure Services & Support

Executive Director, Jason Wearley

Client Infrastructure
The End User Computing Infrastructure group has responsibility for the design and implementation of end user computing devices and accompanying software at the university. Areas of work include the university’s Active Directory and desktop management systems, along with disk encryption software. We work closely with field services teams at all eight campuses to ensure a consistent, secure and reliable end user experience across the university.

Manager, Chris Bues
Services offered by Client Infrastructure

IS Operations
Information Services Operations is responsible for managing and monitoring the enterprise data centers at Kent State University. In addition to the data centers, IS operations performs Examination Scoring and Survey analysis for faculty, Banner printer setup and print job management, Production Batch Job Scheduling, Change Management and Code Promotion, Server Co-Location services, and Quality Assurance.

Director, Johnson Fisher
Services offered by IS Operations

Network & Telecom, Engineering & Development
Network and Telecommunication Services is responsible for all of Kent State University's phone and networking needs: Phone/PBX System, Core and Edge Network, Regional WAN and PRI Services, Wireless infrastructure, CatTV, Cu/Fiber Infrastructure, ISP Services, DHCP/DNS/VPN/

Manager, Phil Thomas
Network Design Architect (Telecom), Andy Molls
Services offered by Network & Telecom, Engineering & Development

Security & Access Management
Security & Access Management is responsible for protecting digital assets through: Network Security, Encryption, Application Security, Identity and Access Management, Security Awareness Training, Copyright Infringement Handling, Cloud Security, Standards and Compliance.

Manager, Brendan Walsh
Services offered by Security & Access Management

Server Support Group (Maintenance and Engineering)
The Server Support Group is responsible for designing, deploying, and maintaining a secure, reliable, and robust platform for the university’s core critical information resources. We provide both commodity services that meet the every day needs of our customers as well as highly customized solutions for very specific projects or needs. Experienced engineers will provide a professional consultation and design experience as well as solutions that meet your project and budgetary goals. Areas of expertise include servers, storage, virtualization, cloud computing, directory services, performance, and high availability. Supported server platforms include current versions of Red Hat Linux and Windows operating systems.

Systems Design Architect, Walt Bainey
Services offered by Server Support Group

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