Customer Service and Support
Last year, IS helped over 51,000 students, faculty, and staff resolve their technology issues online, by phone and in person.
IMAGE: Phone Support
Information Services (IS) helps the Kent State community keep up with today’s – and tomorrow’s – technologies. IS develops and delivers training on many of the systems and applications used at the university. Training is delivered by various means from face-to-face classroom settings to online self-help tools.
To assist the university community with technology-related issues, support is provided through a variety of methods. IS Tech Help provides support by phone via 330-672-HELP (4357), as well as online through an automated support request system, a collection of self-service articles, and through live chat - all of which are available at support.kent.edu. Face-to-face support is centrally located at the University Library, as well as within a number of residence halls. For repair needs on personally owned devices, all students, faculty, and staff members can visit The Tech Spot, located in the Tri-Towers Rotunda.
Information Services also supports those who support Kent State’s faculty and staff. Via the Federated Desktop Support model, we encourage communication and collaboration amongst the local desktop support staff of the university’s administrative and academic areas.
There’s always a way to get technology support, training and help. Check out the IS Service Catalog to learn how.
Educational Tools, Services, and Support
Each semester, IS supports over 6,000 courses in Blackboard Learn in addition to the technology in over 400 classrooms across the university.
IMAGE: Computer Classroom
Information Services implements, maintains and supports technologies that foster education both in the classroom and at a distance.
IS is responsible for the electronic instructional equipment – computers, touchscreens, projectors, sound systems, etc. – in the majority of classrooms on the Kent Campus. We also work with departments to design and install specialized systems when needed. Similar to classroom upgrades, a refresh program is in place to ensure that faculty members have up-to-date computers with which to prepare and deliver their course materials.
For students and faculty members beyond campus, Information Services maintains the university’s course management system, Blackboard Learn, which is used to deliver materials for hybrid and fully online courses. Faculty and students are provided with phone and online support, and training is available for departments by request. IS also develops tools to help create and deliver supporting course material and supports video conferencing for live distance-learning courses.
Want to learn more about the educational technology tools we offer? Browse the IS Service Catalog.
Enterprise Application Development and Maintenance
If you’ve ever registered for a class, viewed your pay stub, or browsed the Kent State website, you’ve used one of our enterprise applications!
Information Services works closely with other divisions at Kent State to provide effective planning and development of solutions that enable each functional area to conduct business in a productive and purposeful manner. IS maintains the university’s primary database and enterprise-level software, providing access to necessary information through the creation of high-level reports.
We also maintain and support Kent State’s website content management system, which permits staff from across the university to maintain an online and mobile presence without the need to know programming languages.
We’re here to help with your enterprise applications needs. Enterprise services are only a click away in the IS Service Catalog.
IT Infrastructure Design and Maintenance
Last year, IS supported over 34,000 wireless devices per week - over 13,500 concurrently!
IMAGE: Wireless Internet Access
Information Services is your colleague – we assist you at work, school, and play by providing a reliable and secure IT infrastructure.
We enable the sharing of information across Kent State’s campuses through both wired and wireless networks, in addition to supporting phones, email, and other forms of data communication.
We design and maintain the platforms for the university’s critical information resources while staying abreast of current and emerging technologies, such as virtualization and cloud computing. Moreover, we employ best practices to ensure the continuity of these critical IT systems.
These services support Kent State’s strategic goals of Ensuring Student Success, Enhance Academic Excellence and Innovation, Engaging with the World Beyond Our Campuses, and Securing Our Financial Future.
Ready to browse our individual infrastructure services? Check out the IS Service Catalog.