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CommonSpot Support Request

The UCM Web Team is moving their support request form to the university IT support system at support.kent.edu. After submitting your request, you will be contacted by a UCM web team member.
If you have bookmarked this page, please update your bookmark to http://support.kent.edu.

Enter a Support Request

Instructions for Submitting Your Support Request Submitting a Ticket

  • Visit http://support.kent.edu and click the “Submit a Support Ticket” button.
  • Fill out the request form. To ensure your ticket is sent to the right area, be sure to select:
    • “Web Sites and SharePoint” as the Request Type
    • “Kent State Web Site or CommonSpot (www.kent.edu) as the Web Site Detail
    • You may also attach a file or screen shot to your request, if needed.

Receiving Updates on Your Support Request Updates

You may receive updates on your support request via email from “kentsupport@edusupportcenter.com”. You can reply to these emails to provide us additional information.

You may also check the status of your support request by visiting http://support.kent.edu and clicking My Support. From here, you can log in and view your complete support history.

When to Submit a Ticket for Web Help

It is highly recommended that you submit a support request for the following CommonSpot questions. Submitting a support request ensures that your request will be answered in a timely manner, including:

  • Basic support for CommonSpot page editing, images/videos, file uploads, account requests and login issues, navigation and page creation, news and profiles
  • Corrections or content updates to an existing page on www.kent.edu
  • Requesting access to Google Analytics or SiteImprove
  • Updates to the phone directory
Use the form at www.kent.edu/flashline to submit communication items to be promoted via the web, FlashLine, social media or e-Newsletters.

Questions about the support process? Email us at webteam@kent.edu

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