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IMAGE: UHS Privacy Matters

Patient Rights & Responsibilities

You have the RIGHT TO:

Privacy

Expect that aspects of your health information and records, including discussions, examinations and treatments will be conducted in a private and safe environment. Click here to access our Privacy Practices.

Confidentiality

Expect confidential treatment of all communications and records relating to you. Your written permission must be obtained before information is given to anyone not directly related to your care, except as provided by law. click here to access Authorization for Release of Medical information.

Choice of Service Providers

Choose or change your provider from among the UHS Staff of licensed and credentialed health care professionals.

Considerate and Respectful Care

Be treated with courtesy, respect, consideration and dignity by all who provide health care services to you regardless of gender, race, ethnicity, national origin, culture, sexual orientation, physical ability, lifestyle or any other personal attributes.

Responsive Service

Expect a timely response to any reasonable requests made for service.

Understand and Participate in Care

Be an active participant in decisions regarding your health.

Refusal

Refuse treatment.

Grievance

Voice any of your concerns or suggestions for service.

You have a RESPONSIBILITY TO:

Make and Keep Appointments

You can minimize your waiting time by calling in advance or scheduling online to make an appointment, even if you need to be seen that same day. Every patient has the responsibility to arrive as scheduled for appointments and to call in advance if there is a need to cancel.

Collaborate with your Provider

Be an active collaborator with your provider in the development of your treatment plan.

Provide Accurate Health Information

Disclose complete and accurate information about your health, use of medications, including over-the-counter products and dietary supplements, allergies or sensitivities, and any living will, medical power of attorney, or other directive that could affect your care.

Ask Questions

Ask your clinician about anything you do not understand, such as a diagnosis, treatment plan, test or policy.

Meet Your Financial Obligations

As you check out in the Billing Office, you will receive a walk-out statement which includes an itemized charge for all services rendered. UHS accepts most insurance plans, major credit cards, cash, check or direct bill to your Bursar's account as payment for our services.

Provide Feedback

Tell us about any changes in your health or adverse effects of your treatment. Discuss how you feel about your visit and fill out our brief online Patient Satisfaction Survey.

Be Respectful

Be respectful of all health care providers, staff, and other patients.

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